Change Request state change from new to cancelled

[Sanjay21]

I have a defect to fix , the requirement is when the user is cancelling the change request in "New" state, the change request is moving to "Closed" state instead of "Cancelled". However, when the change is cancelled in any other state, it is moving to "Cancelled" state.

Can anyone suggest how to solve this by updating existing Business rules/scripts responsible for it. I am not getting the BR name.

Thanks in Advance!

[Tony Chatfield1]

Hi, I am unable to reproduce this behavior in an OOB PDI, which suggest that the issue is a local customization.
I would recommend that you start by reviewing any customized BR's and any workflow/flow running against change_request, once you have identified the cause resolving the issue should not be difficult.

I would not recommend that you attempt to fix this by trying to force a value with another BR\script and finding then fixing the cause is the best approach.

[Harshal Gawali]

Hi Sanjay,

Please check the "Cancel Change" UI action. It is OOTB UI action & it might be updated by someone & also check its code.

Regards,

Harshal.

[Ramya Neelam1]

Hi Sanjay,

I too have the same issue in our system,could you please let me know how had you fixed this issue?

[Milena Molisze1]

I have the same issue so it is OOB. Script include is responsible for that - TaskStateUtil

But I don't know how to fix it.