Change Request state does not move from Authorize to Scheduled automatically

[Akshya]

I have created a workflow for Change Request where the Change Request state should move from Authorized to Scheduled state automatically after CAB approval. The workflow shows the activity is completed but in the Change Request form, the state still remains as Authorize. 

Can anyone tell me what is preventing the state to be moved from Authorized to Scheduled automatically?

Change Request Form

[Michael Fry1]

After the Change Task activity you have a Set Value to Review. Instead of routing to that activity, route to the Wait for condition (Wait for Review). It looks like the workflow is ending and though activities are completing, I think the workflow isn't.

[Akshya]

Hi Michael,

I added a timer of 25 seconds between the state changes (Scheduled to Implement) and state change reflects in the Change Request form now! It is surprising why back to back state changes via WF doesn't work properly in the Change Request form although the WF completes the step.

Thank you for helping me with this issue.

Thank you,
Akshya

[Alok Das]

Hi Akshya,

I believe you are creating a new type of change request and you want to drive the complete process with the workflow. If yes you could refer the below links, Also the change request state is handled by a script include you could have a look on these in the below link.

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/change-management/task...

Please mark my answer as Correct/Helpful based on the impact.

Regards,

Alok Das

[Akshya · Accepted solution]

Hi Alok,

I added a timer of 25 seconds between the state changes (Scheduled to Implement) and state change reflects in the Change Request form now! It is surprising why back to back state changes via WF doesn't work properly in the Change Request form although the WF completes the step.

Thank you for your help!

Thank you,
Akshya