In which condition we use setPreference method? Why?
Any example of setPrefernce() method? Any help will be appreciated. Thanks
Forum Posts
Best practices: add tasks to REQ/RITM ad hoc?
A team has been working on a workflow and catalog item to standardize their process, but the emerging need has been the ability to sometimes add non-standard tasks, not already covered in the workflow. They'd ideally like these new ad hoc tasks to fa...
Resolved! How to send a notification to parent when child state changes.
Hi Experts, I trying to create notification on child(demand task). But, the notification should send to demand manager on demand. whenever state changes on demand task. I tried to do dotwalking on parent feild, but i dont see a demand manager field. ...
My Approvals tab on Service Portal
Hello Everyone, We have "My Approvals" tab on SP header menu. It will show the list of approvals. Here I have to show the catalog item name instead of Short Description for RITM approvals. Any quick response will be more helpful. Thanks in Advance...
How to configure Service portal Typeahead Search widget? as per our requirement?
I need to create a search widget , so i am using Typehead search widget so how do i configure so that i can search the records from a particular table? I am new to portal so please anybody help me out?
Header Menu error in Service Portal
I'm testing out a secondary service portal in my Dev environment that will tailor to a specific division of our company. I've copied most of the items for the main service portal over from the out of the box portal but I'm having an issue with creati...
Resolved! Incident Form - Setting a P1 Priority - Lock Down
Good afternoon, please can someone advise?... I am trying to develop something that will only allow colleagues with the incident_manager role to set incidents to a P1 (impact 1, urgency 1) within the incident table. Currently anyone with an ITIL role...
Resolved! How to set choice field value to --None-- which is default value in target field using transform map if source field value is empty?
How to set choice field value to --None-- which is default value in target field using transform map if source field value is empty?
Resolved! Record producer script is not populating short description properly when using substring modifier
Here's the portion of the record producer script I'm having trouble with: var gsi = producer.gaming_system_issue; if (gsi == 'Yes') { current.category = 'gaming'; current.short_description = 'Gaming Issue: ' + producer.business_service.name; } else...
Resolved! I need to Create a Form Template with some Fields .
I need to Create a form template that anyone can use to apply the necessary field values specific to non-disclosure agreement contracts. Name the form template 'Create NDA Contract' and have it set the following fields: • Contract model: NDA• Contrac...
Does anyone know if there is a way to use the "Copy URL Link" from a list that is generated from either a report or filter?
I have a personalized homepage built from using reports or filters. In the list generated from the report and/or filter, when I right click on the incident, the copy URL link is not available? It is available in default lists. Does anyone know a wa...
Resolved! g_form.addOption() sets different values at portal and RITM variables
Hi All, Setup : I am using g_form.addOption() in the onLoad Catalog Client Script to populate options in one of my variable. Have written this like: g_form.addOption('user_department', '1', 'My Department'); Issue : When viewing this variable at...
Resolved! What is the use of Max entries field in TAG table??
Could you pls help, what is the use of max entries field in TAG table (Attached screenshot) - By default, it's 20.
Standard Change Proposal - No Approver present
I cannot get around this error message when submitting a Standard Change Proposal. Manually adding approvers and approving the requests or creating them as admin I cannot get a proposal through. I've added users with Change_Manager role to approve bu...
Resolved! Question on Okta to Servicenow integration
Hi, We have integration with Okta to Servicenow instance so when users gets created in Okta it automatically creates in Servicenow application which is working perfectly fine. When we see the Okta instance under Provisioning -> Integration tab we h...