I have a requirement on changing email recipient dynamically based on location of the incident. The notification will be same. For example: if location field of incident has value of QQ2323 then email should be sent to vt.2323@xyz.com or if location ...
Please I need help to resolve the following issue. We have OnChange Client Script that sets the value of NETWORK and MANUFACTURER ID fields when certain values are selected for Category and Subcategory fields respectively. It is actually working, but...
SSO not working after cloning ServiceNow instance, using 'Azure+Active+Directory' iDP. Using local admin credentials to login . Please help me with this issue
I have a need to present a reference variable on a catalog item where a value does not start with certain strings. e.g. suppose I need to exclude users named 'Bob' from being selected. I can do: 'NAME' starts with 'Bob' OR 'NAME' starts with 'Robert...
I created one custom table and want everyone can read access to this
Hi,I have a survey with a specific question. It a question of type "Likert Scale", with two available answers (as "radio buttons").The 1st answer is "Yes", the 2nd is "No". "Yes" has value 1, "No" has value 2.Now I want to trigger a Business Rule whe...
If one wanted to add another font-size to the dropdown, for example (11pt) - where are these settings configured? This is the HTML field type. I've looked at the dictionary, system properties, etc and have not been able to figure this one out. Thank...
Hi I am using below code in one of my BR to check the update condition on task. below is the code which I am using but when I put logs i see that if condition was not matched. !current.cat_item.u_partner_correlation_id.nil() && gs.getSession().isIn...
Hi, I have few extended tables from cmdb_ci. And few tables were again extended from these extended tables. I want to get the list of fields that are specifically created on child table along with its Label, table name and its type. I don't want the ...
Hi, I need to add another Field map. Source table is this table only. Target table is sys_user table. I know the Target Field. How do select/create the source field? I see only two "Active" Transform Maps. 1 is only for Groups 2nd is this one, Wher...
Hi expert, what the mean of this javascript:"u_active=true^parent="+"" code in Reference qualifier As i understand it active is true, But what is parent="+".
Hi there,I'm not sure in which topic to place this one, so i've choose "Request Management".If it has to be somewhere else, i'll move it by request.Now the case of this topic:I have made a "Record Producer" with a few questions. But now, how can I ma...
We have a requirement of stop creating incident from certain only email from inbound email action. Please help to achieve this functionality. Actually we have one query added that if anyone sending mail to closed incident then it will create new inci...
Hi All , The request widget on portal is type of 'Simple list' widget and showing records in ascending order, How can I make widget show the records in descending order.
Hi @shloke04 , I am creating a test case for incident end to end process. I have used record producer to enter the end user information and created an incident. Then logged in as ITIL user and added more mandatory field information, It is failing at ...
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