Change request
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2025 06:10 AM
answer = {
u_svp_approval_mandatory: false,
u_svp_no_vp: false,
u_evp_approval_mandatory: false // Add EVP approval flag
};
var svp_approval_required = false;
var svp_no_vp_required = false;
var evp_approval_required = false;
var gr_conflict = new GlideRecord('conflict');
gr_conflict.addEncodedQuery("change=" + current.sys_id + "^type=blackout^schedule.ref_cmn_schedule_blackout.u_svp_approval_req=true");
gr_conflict.query();
if (gr_conflict.next()) {
if (current.assigned_to.u_management_level < 5 && current.assigned_to.manager && current.assigned_to.manager.u_management_level < 6) {
svp_approval_required = true;
}
if (!current.assigned_to.u_vp && current.assigned_to.u_director && current.assigned_to.u_director.manager && current.assigned_to.u_director.manager.u_management_level == 6) {
svp_no_vp_required = true;
}
// Trigger EVP approval if no VP and no SVP, and director's manager level above 6
if (!current.assigned_to.u_vp &&
!current.assigned_to.u_svp &&
current.assigned_to.u_director &&
current.assigned_to.u_director.manager &&
current.assigned_to.u_director.manager.u_management_level > 6) {
evp_approval_required = true;
}
}
if (svp_approval_required) {
if (!current.assigned_to.u_vp || !current.assigned_to.u_vp.manager) {
current.work_notes = "Current User doesn't have an SVP";
}
answer.u_svp_approval_mandatory = true;
}
if (svp_no_vp_required) {
answer.u_svp_approval_mandatory = false;
answer.u_svp_no_vp = true;
}
if (evp_approval_required) {
answer.u_svp_approval_mandatory = false;
answer.u_svp_no_vp = false;
answer.u_evp_approval_mandatory = true;
}
this is not triggering approvals to evp when vp and svp are empty how to modify this so that it should trigger approval to evp in the workflow
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2025 06:32 AM
Hi satya1995 ,
The reason the EVP approval isn't triggering is that the current logic uses separate if statements, which can cause a conflict if both SVP and EVP conditions are met.
To resolve this, the final approval logic needs to be restructured using an if-else block. By prioritizing the EVP check at the top of this block, the system will correctly trigger EVP approval when it's required and ignore the other approvals.
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2025 06:47 AM
what's your requirement and where you wrote this script?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
