Change service portal order status screen

[Alex Saager]

Hi,

I have a catalogue item for non-standard requests and I would like to change the order item column of the order status page to show the short description of the actual item so my customers know what they've requested.

Can anyone advise the best way to achieve this, I've seen lots of posts about customising the order status page but not so much for the portal view.

Many thanks,

Alex

[Mark Roethof]

Hi there,

Have a look at the topic below. Looks similar to what you are after.
https://community.servicenow.com/community?id=community_question&sys_id=60a51cfbdbf463c0b2102926ca96...

How would you be sure what's an IT department?

Kind regards,
Mark

---

LinkedIn

[Azim Kazi · Accepted solution]

Hello Alex,

 I have a link that will might be halpful to solve an issue you are facing

https://www.youtube.com/watch?v=dcWGamOA8Hg

if you satisfied with my ans kindly mark as correct and helpful 🙂

Regards,

Ajim