ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Can Technicians Edit Their Comments?

Hi Folks, We have some vocal members of leadership requesting that technicians be able to edit their comments in ITSM. While I am opposed to this idea in general from an audit perspective, I have been instructed to further research it and see if it's...

SMS Carrier dropdown blank

Hello!    Several of us on our team want to setup SMS notifications so that we can get texts after hours letting us know there are new tickets that were created.   I was able to go through and got it working just fine for me,  but there are a couple ...

Resolved! Hide a variable option

I have a hardware catalog item.We have 'Operating System' has a Select Box Variable.We have 'System Type' has a Select Box Variable. If RHEL is selected for the Operating System, I need to hide one of the values in System Type. How can I accomplish t...

CAB voting in workbench

Need help. We find ourselves in a situation where specific teams need to express their agreement or approval during our weekly CAB meetings. Our goal is to streamline this process, making it efficient for everyone involved without the need for indivi...

Resolved! Convert Glide Record Object to string

Hi, I am getting object when I'm gliding the record, I want to get the number of RITM. How we can achieve this ?  Please some one help me with this. Thanks in advance  

anvithaash_0-1698061019587.png
anvitha ash by Tera Contributor
  • 2216 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to get only name of field under form tab in client side

Hi Everyone. Anyone can help me to get  only name of field under form tab in client side script.For example resolution information  tab , I need the name of column only under resolution information tab on load of form to make the filed non mandatory ...

ramancoder_0-1698039342538.png
ramancoder by Tera Contributor
  • 990 Views
  • 2 replies
  • 1 helpfuls

Resolved! Report issue

Team , Can you assist with how I update the reports for SNOW to only reflect our group. All of our reports are now showing the cases in other OTC groups?

pramn by Tera Guru
  • 311 Views
  • 2 replies
  • 2 helpfuls

Group Approval on Knowledge

Hi Community, I want to trigger a group approval for my KB article which i have created for one of the knowledge base. I have added user approval activity in the workflow and added a specific group over there but its not triggering any approval to th...

PoorvaBhawsar_0-1698038508843.png

Email inbound actions

I have a requirement like, when a email has been sent, the response from the user has to be captured in Requested item worknotes.How to configure email inbound for this?

User_267 by Tera Contributor
  • 293 Views
  • 6 replies
  • 0 helpfuls