var inc = new GlideRecord('incident'); inc.addActiveQuery(); inc.addQuery('priority','<=',2); // using operators inc.addQuery('short_description','CONTAINS','sap'); inc.query(); while (inc.next()){ gs.print(inc.number +''+ inc.short_description); } ...
Hi,We have a requirement in which if there is no active member available in the group then workflow stay there. not move forward and generate task.Foe eg:- for ABC catalog item, if one group approval is there named XYZ but someone removed members fro...
We have created new catalog item, for that one we are triggering approvals, in that approver record we have some attachments, how to restrict those attachments to assessable or visible to only for approver
I would like to use filters to show/hide reports on the dashboard.For example, if there are reports 1, 2, and 3, you can use a filter to display only 1 and 2.If you know anything, could you please let me know?Thank you.
Dear,I hope someone can help me with creating a Catalog item that adds extra group types (from sys_user_group_type.list) to a given ServiceNow group.On my ServiceNow Request, the end-user needs to enter in a first field the ServiceNow group, where he...
Hello Everybody, I have a quick question, I've been looking around but didn't really find any answer. I have been tasked to make a service Catalog that is ONLY accessible in the backend (ITIL) so this will never show in a Service Portal. When submi...
Hi Gurus, if you have admin role your able to see price and total field order screen in both areas like SN and Service Portal, if not we need to hide those two fields. please post your thoughts Maintain cart layout not for this requirement because ...
Good Afternoon, Currently we are utilizing the Incident, Change and Problem table. I have a request that came in from HR and I wanted to know if it would be best practice to use the request table. This request would be a form that our managers can ...
Hello all, I have questions regarding flow designer and approvals. I would like to trigger line manager approval of Requested For person? How do I achieve this in Flow Designer?How can I trigger variable based approvals via Flow Designer? On the wor...
Hi Team,There is a use case such that through workflow we would be sending an automated notification to say "xyz" email id to perform certain task. The thing is if this "xyz" email id wants to send the confirmation over an email that it has complete...
I have two variables in a catalog item, the first is a multiple-choice with two options - this field is mandatory and presents this way when viewing the catalog item. The second variable is a reference field to select a user - this field is hidden u...
HI Team, I have one checkbox variable on catalog item if this is true and I have to restrict user to submit the form for that I have written catalog client script like below but this is not working as expected.function onSubmit() { //Type approp...
Hi ,I have created few variables on catalog initially and created a custom flow using flow designer with that variables -. Create catalog task action in the flow designer works fine and displays all the variables created initially.Now again i have i...
Hi All,i need some help related to Ai Search for next experience. I have enabled the AI search for next experience but i would like to add the cat_item to be visible under the requested items tab besides the state,requested for etc. I see there is a ...
I have an UI action "Create Incident" in RITM table. A pop up opens which prompts the user to enter comment. It creates an Incident once the user enter the comments and click OK. The Incident gets associated with the RITM. This is working as expected...
