Inbound Email Action Failed

Hi Team, I have created an inbound email action on the Incident table and I got the below message in the "Email Log Entry" after it is proceed and no incident is created. "Skipping script 'INBOUND ACTION NAME ', condition 'email.origemail.toLowerCase...

Encrypt email

On catalog from, we have few fields which are confidential. So while sending email this confidential fields should not visible to everyone. It should be visible only to specific people. How can we do encryption for this?

Meeting Room reservation system

Hi Communities,I would like to build a meeting room reservation system. I Understand that Workplace Service Deliver already have the pre built room reservation system. However, currently i dont have such module purchased in our envinronment. If i wou...

How can dynamic recipients be populated using variables from a catalog item

We have a specific need to populate the values from the catalog item variables by leveraging a template. This involves systematically incorporating data into the catalog item variables to ensure they align seamlessly with the desired template structu...

can i use Dell tech direct api to integrate with SN to open Dell incident ticket?

can i use Dell tech direct api to integrate with SN to open Dell incident ticket then calling the hotline ?

Getting an error while importing the knowledge articles

Hi Team,I am working on the Knowledge Management, there is a issue user facing like when he is trying to import the article he is getting an error msg but the same document when another user is trying to upload then no error is coming.And imp thing i...

Autopopulate the Termination user date in Date field

Hello Team, I have one catalog item i.e user termination request form.If I select termination user needs to autopopulate the termination users timezone date and time on Termination date field. Could you please help me out. Thanks,Tejaswini B.

Is there a way to start a approval workflow from a portal widget?

Hi guys, there's a way to start a approval workflow from a portal widget?In particular, I'm using a custom button and a approval workflow should start when the button is pressed.

Disregard

Need to copy the attachments from one task to another task

I have 3 tasks under one RITM.Scenario 1: The attachments that we made in the 1st REQTSK should be copied to the 2nd REQTSK.Scenario 2: Then the attachments from the 1st REQTSK and 2nd REQTSK should be copied to the 3rd REQTSK.Can Anyone please help ...

How can I add a search bar within my SP widget?

I have a service portal widget that is a sidebar for my custom Service Portal and I want to add a typeahead search into it. Currently, I have code like this:HTML:  <div> <div> <sp-widget widget="data.example"></sp-widget> </div> </div>   SERVER: ...

on-call scheduling - user availability preference

Our schedule is weekdays 0800-1600, with 5 member team and a weekly rotation changing every monday. But we have people who are not working on a SPECIFIC DAY in the week. Example:  CHRISTE  is never available on Wednesdays;       Willem  is never avai...

Help with sp_ng_template

Hi  Can someone please help me with below script in a sp_ng_template. I want to add OR condtion for ng-if="c.data.offNetworkOptionSelected == 'Moved departments'" OR ng-if="c.data.offNetworkOptionSelected == 'hsbc_office_not_required'", I have tried ...

Catalog Variable to select multiple dates based on another multiple dates variable value

I have two multiple date variables , 1 . To select 1 saturday each month in the quarter, so 3 saturdays in a week, 2. this variable should allow 3 dates to be selected but all those 3 dates should belong to week previous to the saturdays selected in ...