Now I have a maintain item, and when I click Submit, a REQ request and a RITM request item will be generated. Now the customer needs to generate three request items in one request, how should I do it? I tried to manually generate two more request ite...
UI Action is not working on the task table where we are doing gliderecord on the change table as the reference field(assessment_instance) and gliderecord on the assessment table as we need to get the data. When I remove the glide record lines then we...
Resize observer loop completed with undelivered notifications.This error iam getting when I am trying to run Automated test framework.What is the issue?
Hi,My Prod instance opening very slow but my Dev and Test instances are working fine. I am not sure why my Prod instance is opening very slow it is taking at least 25 to 40 seconds to open the modules or records/ any thing in the instance level.But ...
Hi All, I'm trying to implement a feature that allows the user to open a group chat with the assignment group members with the click of a button. I'm trying to query the sys_user_grmember table with the assignment group info on the ticket to get th...
Hi community,I am configuring Digital portfolio Management in my PDI. I was trying to add KPI group , but I'm getting the below errorCan anyone guide me to solve this error, I have created New indicator to show the number of closed incidents only, w...
Hi All,The OOTB functionality of workflow not working as expected, if the workflow attached to catalog item also it’s not starting as it should work, I think some configurations changed to OOTB workflow functionality, so please some one can help to t...
We recently upgraded our instances to Vancouver and are now experiencing an issue with communication on the Service Portal. All comments (additional comments and work notes) show up "blank". We can see a comment was added but we can't see what that c...
Hello Everyone,I want to delete the attachments that are linked to specific item from Request Item.I'm trying to write a fix script but it is not working. var inuser = new GlideRecord('sc_req_item'); inuser.addQuery('cat_item', '62f4956bdbc4285455e3...
Hi,I want to increase the list row count. Please assist the steps to do that.
Hi,I can't able to see the Attachment file once i submit the Record producer.I have submitted a Record producer which is "Create an Incident" if i upload the Excel file.after submitting the incident i can't see the Attachment instead of i can see the...
Hi,Can some one will help me out How to remove the Attachment ribbon from the catalog item.I have created a "Create a Incident" record producer under the same i see that Attachment ribbon. But i don't want to see that and i want to remove it from the...
I have created MRVS variable (agent_details) in a catalog item. MRVS variables are :1. agent_name2. recurring_cost3. forming_cost4. entity_nameThe requirement is that the forming cost should exceed $1000 considering all records created in this MRVS.e...
Only member of the assigned change management group or a change manager can cancel the state of Change Request. Please Help me in this.
Hi Team, I have created an approval for a record which is on custom table. Initially it is in requested state. So I have created a custom Approve button on related list, we should select the records only then we can approve those records. I selected ...
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