How to get duplicate user records using script
Hi All, I have a requirement , to find the duplicate user records based on the name and to find the users based on the last login in 3 months and 6 months looking your help
Forum Posts
Resolved! Catalog Item Variable Auto populate email disappering in backend
Hi All, I have issue on a catalog item variable autopopulate from backend. I have created a new catalog itemAdded 3 Variables 1. Requested for ( User reference table)2. User Email ( Auto populate from user reference table dot-walkin EMAIL)3. Reportin...
Trying to generate secondary SCTasks, based on the option selected on the previous task.
Hello all, This Flow design have stumped me for several days. Below is my requirements and I have everything working EXCEPT getting the 2 secondary additional tasks that need to open when 'Not Remediated' is chosen on the third task (#3): Here is on...
Reference Qualifier not working in dictionary override assignment group
Hi, I have a question groups are not showing in the assignment group initial the group where showing in assignment group. Later we removed the role from the group and added the role in one parent group and made these groups as child to it. Post this ...
Resolved! Set assignment group based on variable
I have a service Request that I would like to have auto-assigned based on a value from one of the variables. The variable is a select box in the question choice i need to be auto assigned based on this how can we achieve this through workflow.The bel...
Notification emails are not included Worknotes for users - Activity Stream @Mention Email
Hello Team, when email triggered with activity Stream @mention Email which doesn't include work notes. How should I add work notes in the below mailsscript. existing mails script is : (function runMailScript( /* GlideRecord */ current, /* TemplateP...
When clicked on a report in dashboard, should open another dashboard accordingly
I have created a dashboard with a 2 reports , a) active incidents based on priority b) active requests based on priority. So when we click 'priority 1' on incidents report, it should open a new dashboard with information of only the priority incident...
Not able to see Collaborate panel from the sidebar on Service Operation Landing page for Incident, Problem or Change etc.
I need to Integration of Servienow With MS Teams for On Call Scheduling on collaborate tab. How can i get a Collaborate tab panel from the sidebar on service operation landing page. As i need to integrate with MS teams to SOW, But not able to see the...
How to hide all worknotes added on Incident from users not member of fulfillment group
I have to hide all the worknotes updated on Incident from the users not part of assignment group.
Having issues adding new Change Request State
Trying to add additional "Pre Assess" Change State as described in Add a state to the state model (https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/change-management/task/t_AddANewState.html) but I cannot get the "Pre A...
UI buttons missing
Hi,The New and edit button that is available for admin roles is not visible for non admin users in the related lists tab in a form. Does it come under any role provisioning? I have checked in ACLs, UI policies, UI actions, Business rules also. but no...
Set assignment group for change task based on the variable field filled... Change Record producer
How do we write a script in assignment rule. If a variable field "source_mssql_db_oracle_schema" contains SQL it should assign to AH_AHSAD_CHG_APP-DBA-SQL_L2 this group and if Oracle contains it should assign to AH_AHSAD_CHG_APP-DBA-ORA_L2 this grou...
Copying notifications from child record to parent record
I need to copy the notifications from the child record to its parent record. Meaning the notification entries that appear on the Activities of child record, should also appear in the Activities of parent record. Any sort of hint or solution on this w...
Not able to see catalog variables on a Custom table extended from Requested Item
Hi Everyone, I have created a custom table which is extended from Requested Item [sc_req_item]. I am trying to bring catalog variable as a column and I am able to do so but the issue is, the value in not showing (it is available and show when I doubl...
Passing Variable to URL and Redirect
Hello Need assistance in understand what is going wrong or is my approach itself is not appropriate I have a ask where in when a Catalog task is closed all the information from the Variables need to passed to a new Order guide.If i test by passing th...
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