Change State transition from Authorize to New Denied

[Chanpreet Singh]

Hi All,

I rejected the change request and it should go to New state from authorize but its throwing an error "Invalid state transition. Can not update from state 'Authorize' to state 'New' with given values". Does anybody has idea which script or business rule OOTB handles state transition of change when request is approved or rejected?

[jMarshal]

OOB, this is configured in the model itself. Go to "Change > Administration > Change Models":

[Chanpreet Singh]

Hi @jMarshal,

I checked the state model which is exactly same as your shared screenshots but still throwing the above error.

Thanks

[Dr Atul G- LNG]

Hi @Chanpreet Singh 

cheek the oOTB attached flow , is any logic for change rejection at auth.?

[Chanpreet Singh]

Hi @Dr Atul G- LNG,

I checked the flow as well I don't find any logic that is halting or aborting the rejection process. It seems to me the platform issue as this functionality is OOTB. Btw Thanks for your inputs.