Change approval policy sequence
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08-13-2025 07:27 AM
I have used OOB flow for change approval, we require 2 approvals which is manager and CAB.
Now both the approvals trigger together where as we wanted it to trigger in sequence so i have added sequence under policy input in approval policy and in decision conditions as well.
i have added screenshots of flow as well as approval policy please refer and help me achieve this as even after making changes the approvals are not triggering one by one and if it is triggering one by one automatic transition is not working to move change form authorize to schedule.
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08-13-2025 02:36 PM - edited 08-13-2025 02:37 PM
Hi @SimranK93838843
I've seen that you created a flow designer for change approval but by standard the Servicenow already have a flow for it. May you consult the documentation
https://www.servicenow.com/docs/bundle/zurich-it-service-management/page/product/change-management/c...
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08-14-2025 12:46 AM
Hi Rafael,
Thank you for responding. I have used out of the box flow and added some changes according to the requirement, but every time approval policy is triggered it is generating both the approvals together.
I wanted first managers approval to generate then CAB approval if you can help me with this it will be helpful.
