Change State transition from Authorize to New Denied

Chanpreet Singh
Tera Contributor

‎04-22-2024 11:05 AM

Hi All,

 

I rejected the change request and it should go to New state from authorize but its throwing an error "Invalid state transition. Can not update from state 'Authorize' to state 'New' with given values". Does anybody has idea which script or business rule OOTB handles state transition of change when request is approved or rejected?

Change Error 2.PNGError Change Transition.PNG

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Chanpreet Singh

‎04-26-2024 01:21 AM

Hi @Chanpreet Singh 

 

I think you are right, I tried in my PDI and it is by passing the Auth, state. Please log a Now Support case for this 

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