Change states are not reflecting accordingly to when change stages are changing

[vass2]

Hi Friends,

I have some problem in state getting updated in our change request, when the Stage is moving .This is driven by workflow activity.

sometimes I can see the workflow showing the correct state, but not reflecting on the form.

sometimes I can see the workflow is stuck and not updating properly.

So do you have any solution for this.

Or please suggest me if I can write a business rule with high order to change the states according to the stages movement and overriding the workflow action.

Is it a work around or not a best practice to do?

Stage	Change State
Draft	New
Initial   Assessment,       Technical Approval,       Test Approval,       Business Approval,       Manual Approval	Access
CAB   Approval	Authorise
RFC   Authorised	Scheduled
Implementation   Start,       Implementation Task       Post Implementation Testing Task,	Implement
Under   PIR       Manual PIR	Review
Workflow Complete	Closed
Workflow Cancelled	Cancelled

[vass2]

Adding more information to this issue. Pic 1 shows Sate Advanced to Implement and Stage is still at Business approval

And in the below workflow the State is not reached Implement level. ()

I dont have visio to present proper workflow activity ,so Pic2 and Pic3 are 2 parts of Workflow activity

So this workflow activity is not stable and reflects correct stage/Status in the form.

Pic.1:

Pic 2

Pic.3

[Shirazi Khan]

Hi 

@vass2 by any chance are you able to fix this issue, we are also having this issue, which is happens very rare, not happing on every incident

If it is fixed, please me know what have you done

Regard 

Shirazi