Change task is not visible for users other than admin users
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‎02-08-2022 09:50 AM
Hi,
I am having a standard change proposal record, where once after its approved , a change task gets created as below. This is happening through a workflow.
I can see the change task in change task related tab, I am an admin.
But when I impersonate with other users ITIL and also change manager role, etc, they are unable to view the change task. But in the workflow, the creation of change task block is getting executed . Please help me to resolve this issue. Only admins are seeing the change task and not any other users when a standard change proposal is created
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‎02-08-2022 09:52 AM
Hi,
Did you check any query business rule on change_task is restricting the records?
Did you check ACLs for this?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader