Change the state from pending to work in progress if customer update the ticket

[Adi MD]

Change the Status from

Pending to Work In Progress if customer is updated the ticket (When Status Reason = Pending with Customer)

Thank you !!

[AnubhavRitolia · Accepted solution]

Hi @Adi MD 

Create a Business Rule on Update with Condition as below:

State = On Hold/Pending AND On Hold Reason = Pending with Customer AND Updated By is same as Caller

Action : State = Work in Progress

NOTE: No need of any script or advance option.