ITSM forum
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Ask a Question

Scanning of Attachments

Does ServiceNow do any scanning of attachments for malware/viruses when they are uploaded by a user?   If so, what is done?

kurt9 by • Kilo Explorer
  • 3834 Views
  • 7 replies
  • 1 helpfuls

choice list dependent on a reference field

Hi SN Community,I have a requirement to track additional detail in timesheets and I'm unsure of the best way to go about it.In 'task_time_worked' table, I have two reference field to populate the users name and team from the sys_user table and then a...

washij by • Kilo Explorer
  • 3185 Views
  • 4 replies
  • 1 helpfuls

Location Aliases

We need the ability to specify aliases for locations, because some key locations (such as datacenters  and some office buildings) are known by multiple names depending on which part of the organization is referring to it. We want to have a single mai...

lyletaylor by • Giga Contributor
  • 1503 Views
  • 4 replies
  • 2 helpfuls

ASCII to UTF 8 Encoding issues

Hi,In the Department table of ServiceNow, one of the Department has name as GGO MENA â€" ALL ( which has ASCII characters in it). This is one such example. Now, such values are already loaded into ServiceNow from another source.Now, when i try to s...

vidkeer by • Kilo Contributor
  • 3590 Views
  • 3 replies
  • 0 helpfuls

Resolved! What updates the Change Request when a Change Task is closed?

Hi SN Community,I'm wondering if anyone knows what triggers an update to the Change Request when a Change Task is closed? We've created a new state for Change Tasks and are noticing that when a task is closed with the new state, the Change Request do...

tee3 by • Giga Expert
  • 3572 Views
  • 6 replies
  • 0 helpfuls

How to create new ticket in ServiceNow from UI

Hi,I am trying to create ticket in servicenow from UI but not able to see any options for it. I am able to create incident, asset etc but not sure how I can create tickets. Also If I try to create ticket using Table API, it works fine for me.Please s...

braj1999 by • Kilo Contributor
  • 8802 Views
  • 9 replies
  • 0 helpfuls

Deactivate users that are disabled and move to another OU

We are currently loading users from multiple OUs in AD via LDAP. We will just call them "Employees" and "Contractors" OUs.However, when users are termed and disabled, they are moved to another OU labeled "Termed" and disabled in AD.We do not have LDA...

trmiller by • Kilo Expert
  • 3027 Views
  • 3 replies
  • 1 helpfuls

Hide Catalogue Variables Based on Role

Hi,I was just wondering if there is a way to hide catalogue variables based on role.On most catalogue items, I have a field where the user must select a amanger to approve the request. However if the user has the "approver" role. They do not need to ...

Resolved! count due date change

we have two fields: due date and due date change.due date change is a counter that will count the number of times the 'Due date' has been changed.how to achieve this functionality.

avani2 by • Giga Contributor
  • 1966 Views
  • 7 replies
  • 3 helpfuls

Resolved! Separate Assignment Groups and Security Groups?

I was wondering how other did this.   Do most people separate out the Groups that can get assigned tickets and have designated security groups, or do most people have groups that are available to be assigned a ticket and have the roles for that group...

Resolved! Need SLAs to be active per location's timezone on the incident

We have a global client where we need SLAs to be based on their locations time zone.     For example:At the moment we have a one P3 Resolution SLA of 1 day that uses a schedule of 8 - 5 weekdays and the timezone on the SLA definition is (System)/US E...

Resolved! Easy way to copy a homepage to other users?

Hi-I'm looking to copy a homepage from one user, to multiple users.   Basically, one of our team leads created a homepage with specific gauges, filters, etc, and they'd like it to show up for a certain group of users in IT.   Is there a way to do thi...

alliej428 by • Kilo Contributor
  • 4194 Views
  • 6 replies
  • 0 helpfuls
Labels