Hello all,It appears as though the out of the box SNOW configuration allows all users with the Itil role to be able to create, edit and delete Configuration Items in SNOW.I would like to change this so that: 1. Itil users have read only acces...
We are trying to set up the System Definition > Application Menus > Service Desk > My Work link to display all Incident, Problem, and Change (Approval requests) with a specific filter, but are having trouble with configuring the exact States. That is...
Hi all!Is it possible to Repair SLA's and set new Start Time on the task_sla's?We have been struggling with correctly defining SLA definitions and different start times.Now, the "Set Start To"-field on the SLA definition is set to "u_vendor_start_tim...
We are rolling out the Istanbul release and I am trying to decide whether ITIL role users should use Responsive or Non-Responsive dashboards or remaining with Homepages.The Responsive Dashboards appear to be the best and according to the Differences ...
We are planning to provide REST API access to a limited set of incident tickets - for example, allow access only to tickets assigned to a group. How should we set this up because currently, we provided the account of our partner with web_service_admi...
I can't seem to figure out how to restrict the asset tag to only 8 numeric digits. Can I get a bit of help with the script?
HI Experts i am trying to write code to calculate no of days a ticket has been opened based on only sys_created_on .Below is the code that i tweaked little bit but its not workingbelow is script include:var CalculateDuration = Class.create(); Calcula...
I'm trying to set things up for my ITIL users so they can run reports off the Incident Metric database view. Primary goal is to get user access to the Incident State Duration metric definition so they can start looking at how long incidents are in ...
Hi All,I want to see the surveys that are submitted to Assignees of ticket. i.e., if I am the assigned to of an incident and the user submit the survey.Now I want the surveys that are submitted to me.Is it possible to verify in that way?Regards,Sneha
Hi,I would like add a button using UI action and it should be visible only when end date is Today+10 days.í�n Detail:When ever end date is great than 10 days by Today's date.i want to show button on form.So for this i have written a condition in UI a...
5. Create a new feature in ServiceNow to set keywords to compare it with incoming emails for incident logging. i. When ServiceNow reads email to log an incident, it should chec...
Dear All,I would like to know how can I get the value of item_option_new.name? I want to get the Date (Question: Employee Start Date).Thanks.Best regards,Ling
Hello,Can someone help me with where the label for attached knowledge related list on Incident is setup, ideally a related list label comes from the reference table name but in this case the reference table name is Knowledge Applied to Task and the l...
Hi Experts, Good Day !Can you please let me know how can I check value which is between 2 numbers using catalog client scriptEx. Suppose I have a variable caller emp_age on catalog item so if value for this variable is greater than 10 and less than 1...
Hi All,Facing an issue where email with special characters is being modified when servicenow receives it.Example:Original :Risk&ComplianceWhat is received at service now:Risk&ComplianceI am setting the assignment group from the email since its be...
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