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Resolved! ACL on work notes

We have a table created by extending the task table we had a requirement to add journal fields(additional comments and work notes) to the table I have created a write ACL one for comments and one for work notes on the new table but the ACL for the wo...

punith3 by Kilo Expert
  • 3495 Views
  • 5 replies
  • 1 helpfuls

Resolved! How can I display a hierarchical locations in one field?

I would like to create a location field in the incident form where people can select the location of the issue. I have populated the location table utilizing the chilled-parent location relationship in the following hierarchy "Cite > Building > Floor...

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salmezy by Giga Contributor
  • 4423 Views
  • 2 replies
  • 4 helpfuls

Net Promoter Surveys with the Survey application

Hi,We have a requirement to use ServiceNow to issue Net Promoter Score (NPS) surveys to our customers.http://www.netpromotersystem.com/about/measuring-your-net-promoter-score.aspxWe'd love to have both parts of the Survey process within ServiceNow:- ...

evanlw by Kilo Contributor
  • 8963 Views
  • 19 replies
  • 3 helpfuls

Resolved! getXMLText in scoped application

Hi Team, am getting XML response in REST Post method. am in scoped application. am not able to fetch the values from the XML response. i have parsed the response. var xmlDoc = new XMLDocument2(); xmlDoc.parseXML(responseBody.toString()); var nodeValu...

Lohith by Giga Expert
  • 1983 Views
  • 3 replies
  • 0 helpfuls

Resolved! Issue in gs.DateDiff() calculations because of Date format issue.

HI All,  Am new to ServiceNow.   I have two date fields A, B. The user will select the A, B is  a calculated field which set the value 90+ days to the date in field A. I have a scheduled job which runs daily and checks the difference between present...

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nikeshnikky by Tera Contributor
  • 5526 Views
  • 2 replies
  • 0 helpfuls

How do you manage audio/visual (A/V) / meeting room equipment?

Hi,How do you manage your audio visual or meeting room equipment such as projectors, screens, conferencing equipment, etc. ?Do you have a new asset class for them, what do you do for their configuration items - do you create a new class or extend? Ju...

baronne by Kilo Contributor
  • 4984 Views
  • 6 replies
  • 2 helpfuls

Performance issues with auditing on all tables

Good afternoon,  Does anyone know if there would be performance issues by having auditing enabled on all tables? (Jakarta version). Is it best practice to only have certain tables enabled for auditing and if so, do you know which ones they would be? ...

Lindsey6 by Giga Contributor
  • 1424 Views
  • 1 replies
  • 1 helpfuls

Change Request form in Review state

Hi  In Change Request form , state should not move to "Review" until the Field inside the Related Task for "Change-Tasks" is closed completed. Thanks NR.

NiKhil70 by Kilo Guru
  • 1568 Views
  • 1 replies
  • 0 helpfuls

Problems with calculated field

Good day, I have a problem with a calculated field, in this field a String should appear depending on the calculation of the difference of dates, the calculation and the assignment is given correctly, but when I make reports with this field they appe...

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How to conditionally display Activity filter for the users

We have a requirement  to  display Activity stream for only certain users  who meets the  certain conditions on the ticket.  Ex: Users can see all other ticket Activity stream only  certain tickets  can be allowed to specific  users to see  Activity ...

Rahamath by Tera Expert
  • 1340 Views
  • 3 replies
  • 0 helpfuls

Resolved! Validating the ServiceNow System For FDA Compliance

We are a medical device company and planning to start using ServiceNow change management.  Our compliance folks tell me that we need to validate ServiceNow before we can do that, per FDA regs.  In the past, when validating SaaS systems, we start with...

johnfeist by Mega Sage
  • 4278 Views
  • 5 replies
  • 2 helpfuls

Moving variable change from child to parent

Good Morning,             I have two custom tables currently. The record producer I have writes a record to table 1 and the workflow contained in it also spawns off a task to table 2. I have managed to map variables from the parent (table 1) to the c...