Change the style of field 'sys_updated_on' in list view, when work note is added - Incident

[Kasia5]

Hi,

I have an incident form where I can add the work note and also user/requester can do this.

My requirement is to get a clear information when any work note (or additional comment) is added to the incident to react fast on it.

So idea is to: when work note or additinal comment has been added to incident, then change the style of field 'sys_updated_on' in list view. For example text can be red and bold. Then user who works on it knows that there is something new and he need to check this.

I was trying by Business Rule and Client Script but it doesn't work.... probably my sript is wrong

How can I achieve this? By Business Rule, Client Script or maybe another way?

Thanks in advance for help

[OlaN]

Hi,

You can create your own styles on fields for this purpose.

To get started, navigate to System UI > Field styles

[Charles Louis1]

Hi 

Create a field called change of type true or false in the form then write a before BR as shown in the Image

then right click on updated field and click on style and fill the record as below image

Please Mark this as correct if its helpful.

[Kasia5]

thank you! it works

But now when I have added the work note to one incident, then field style of 'sys_updated_on' changed in all of the incidents..

I need to have it changed only in this incident to which work note has been added and it should be changed until user open the record.

Example:

1. I have a list view of incidents, "Updated' is not changed

2. I open the incident ABC and add the work note

3. I came back to list view of incidents and in ABC, field 'Updated' is changed (style)

4. I open once again incident ABC

5. I came back to list view and then field 'Updated' is again as it was before change the style.

Could you help me please also with this?