I am charged with creating a Customer Satisfaction Survey ouf our help desk services. I am hoping someone may have done this already and would be willing to share the questions they asked. I understadn this is a selfish request on my part to save me ...
Looking for suggestions. We have some canned emails that have static titles. I'm looking for a good way to auto-assign those Incidents to a particular group. In other words, if an email generated ticket comes in with a short description, "Payroll Iss...
I need to be able to check if a current user is a member of the assignment group from a client script. I created a (global) business rule:function CheckIfUserMemberOf(usr, assign_gr){ var grm = new GlideRecord('sys_user_grmember'); grm.addQuery ('use...
I am a new user and am working on understanding the use of import sets to update existing records. in this case i've added a field called "room number" to the ci_computer table so I can tell where a computer is located. In a typical move situation we...
We have been live with Service-Now since February and our Business is excited about the tool. So excited they want to use it for other things besides IT related items. For example HR wants to use it and eventually our accounting department wants to u...
When my predecessors first set up our Service-now instance, they inadvertently created a lot of inconsistent data that I have now been asked to fix. The specific current problem is that they created categories with Proper Case labels but lower case v...
Does anyone know what character is used for 'wildcard' searches for the Global Text Search? I've tried "*" and "%" w/ out success.Thanks!
Many of our on-site IT folks need the ability to print out all the incidents assigned to them to take with them for the day. Is there a way to print a list of incidents so they print out just as they would if you printed them individually?
I believe it is possible to define what fields are displayed in a calendar report which will effectively become the forward schedule of change.At this stage I am not looking to code anything but I just want a feel for what the calendar report looks l...
***This may be applicable to multiple situations.***Current Situation: I need to utilize a Request Item Entitlement Script to restrict access to the RITM to managers. I do not have an easily selected flag for managers. However, I do have two half-bak...
HiHas anyone had any experience of setting up VMs and VM instances in SNC?I import all of my machine data from a 3rd party discovery tool, LANDesk.There is a business rule (ootb) that sets the 'Virtual' true/false field and seems to be trying to esta...
I have been asked to explain reporting based on how to best determine what field to use. Reports seemed very straight forward to me so I was unsure what she needed. After looking at the wiki and further discussion I found what she was really looking ...
Is there a server side function for either of these that would work in a business rule?Scenario:I have an application that requires password resets on a regular basis. I have added a field to the incident form via a ui policy/ui action combination th...
One of my teams like the dashboard feature of world clocks since we have offices around the world and it is good to know what time it is there.The question I have is how do I change the clocks that are visible or add new timezone clocks?
I am running into a Daylight savings time issue:The SYSTEM view has the default timezone field where it suggest EST, CST, PST...etc. You can enter anything as it is a text field. And this is ok. You put in the default and this works for "S" standatd ...
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