Hi,I am creating an order guide for a form I need to create. I need the end user to select the type of role they require and then each role has different accounts that need to be set up for it - I need this accounts to go across to teams as seperate ...
Hello,I'm providing information to feed the CMDB from several data sources.The ServiceNow CMDB is structured (of course) into several classes like Windows Servers, Linux Servers, ESX Servers, Switches, Routers, Backup Libraries, ...Until now I used a...
Hi All,I've recently taken my first step into the CMDB and I've hit a couple weird things with CMDB relationships.First I wanted to share something I struggled with, I created my relationships but they seemed backwards, because in my mind logically U...
Hi there,we've noticed an issue lately (seems to be around Berlin release) that on occassion, when somebody submits a catalog item, multiple request items get created under the same request.Sometimes 1 and 2 extra request items are created and these ...
Hi, looking for ideas if anyone has utilized the tool to calculate MTTR and MTTN.Thanks,Shilpi.
Can someone help clarify the suggested use of the "Computer Room" and "Data Center" items in the CMDB? I see that there are soem pre-seeded relations between them, but they don't seem to work the way I thought they would. In our scenario, we have a s...
I am working for a company that wants to employ a New Call feature for their service desk. Service Now Guru has such an app. for download (for which I thank them mightily) But one of the requirements our end users have asked for, is that when you ins...
I want to use a user_name text box variable in a workflow run script to update a m2m table which has a relationship with our sys_user table.My problem is the user_name variable is a text box and not a reference field, ServiceNow will not fill in the ...
I have a user who wants two delegates, and she wants each to receive approval emails. I only see one firing. Is it possible to have multiple delegates?
I am trying to attached knowledge base articles to incidents. So I search by the book icon at the end of the short description line and then open one of the articles, there is an Attach to incident button. Once I am done this and saved, I am not seei...
I am looking through code written by someone else that is used within the Service catalog, and I can't find what table the variable is stored in to properly format my dot walk syntax.My situation is that I have a variable, outr_design_synopsis, that ...
I searched for this topic but did not find anything. Is there any way to export all of the data in an application out of the system and reimport the data later?What happened is that we allowed some people to play with the GRC module in our developmen...
If I click on Request Approval button in change request which is already having a Change task with work in progress status, the active becomes false automaticaly and adds two updates Closed by and Closed at in the history of that change task. But the...
I've had a request for an email to be sent to the Manager of 3 assignment groups to receive an email when an incident is assigned to one of those 3 groups regardless of whether the incident was assigned to an individual in one of those groups.I have ...
I'm looking for a way to modify and/or delete journal field entries. I started by creating a reference field to the task on the sys_journal_field table. I was then able to add it as a related list. However any modifications to the text did not reflec...
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