Change the Walk-Up widget title
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09-22-2026 08:43 AM
Is it possible to change the title of Welcome to the Walk-Up Experience on this page
This is after selecting the Book an appointment in the default widget
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09-22-2026 08:52 AM
NVM
Found it
Open the Widget - Online Check-in Experience
Copy
Replace the text in the Service Script
Open the Widget in Page Editor
Change the widget to the copy
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09-22-2026 08:53 AM
But that broke the rest of the widget.
Looses the Schedule an Appointment options
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09-22-2026 09:20 AM
Check the community post : https://www.servicenow.com/community/itsm-forum/how-to-change-welcome-note-in-walkup-check-in-page/m...
Step by step instruction is given there.
If check in greeting is not available in form view, you can check list view ->add column Check in greeting.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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09-24-2026 05:08 AM
Hi, its not the Check in Greeting.
This is the main part of the widget on the Employee Center or ServicePortal
Its ahead of the check in greeting loading.
