Changing state field when category is selected

[Lee Kraus2]

Hello,

My Service Desk agents are forgetting to change the state of a new ticket (as in State: New) to "In Progress" when initially working a ticket. I would like to have the state field automatically change to In Progress as soon as they select a category. I think this is similar to a "make this mandatory when this other field is updated" request, but I don't know how to code to make this happen. Can I get some help from someone much better with JavaScript?

Thank you!

[Uncle Rob]

There's an increasing amount of threads on the forum that are getting unnecessarily bumped, JUST to ask for points.  This is decreasing the utility of recent topics.

Can we just trust that people will or will not give poitns according to their own preferences? 

There's people here getting 10's of thousands of points a month, so I don't think chasing after the margins is going to improve the community any.

[Lee Kraus2 · Accepted solution]

So to clarify, this is definitely an odd request. I'm not sure that a Flow will work because a flow triggers on a save, which is not quite what I'm looking for, I'm looking for an immediate change of the State field when a Service is selected in that field. I am going to keep your suggestion on this though for other things I do need to work on so I appreciate you getting back to me with that.

I have already also created a BR that gets this done on a save should an agent forget to update the state, but that's not quite what my manager is looking for as a solution. Again, they want to have the State field change as soon as a Service is selected, and the only thing I can think of is a UI policy that I don't know how to write a script for. If anyone knows of any semi related documentation I can find (like how to make a field mandatory when another field is updated) that would be great!