Charcater Validation

[PratikshaAbhang]

Exclude data patch request  using this condition
Change Type IS Emergency
&&
Sub Type IS ONE OF 400 / 500/600
&& service.justification CONTAINS **Eligible**
Minimum Character limit of 100 characters to be introduced for the below sections of the change ticket

Description

Justification

risk and impact analysis

Minimum Character limit of 15 characters to be introduced for the below sections of the change ticket (the limit is kept 15 as at times these details are attached in excel forms)

Implementation Plan

Backout Plan

[Runjay Patel]

Hi @PratikshaAbhang ,

You can write onsubmit client script and use below code.

var description = g_form.getValue('description');
	var justification = g_form.getValue('justification');
	var ria = g_form.getValue('risk_impact_analysis');

	if(description.length <= 100 || justification.length <=100 || ria.length <=100){
		alert('Please add at leas 100 character for description,justification and risk impact analysis');
return false;
	}

Similarly you can check for "Implementation Plan and Backout Plan" filed for 15 character.

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Runjay Patel - ServiceNow Solution Architect
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[AbdulNow]

Hi @PratikshaAbhang - Just write a BR on Change request table on before Insert or before Update with below as sample.

(function executeRule(current, previous /*null when async*/) {
// Check if Change Type is 'Emergency'
if (current.change_type == 'Emergency' &&
(current.sub_type == '400' || current.sub_type == '500' || current.sub_type == '600') &&
current.service.justification.indexOf('Eligible') !== -1) {

// Add logic here to exclude data patch requests
gs.addErrorMessage("This change request is excluded due to data patch conditions.");
current.setAbortAction(true); // Prevents the insertion or update of the record
}
})(current, previous);