Chat Agent not available for virtual Agent

[abirakundu23]

Hello All / @Mark Roethof ,

I my PDI, when click on  VA chat  icon shows message the "No chat Agent Currently Available". How can activate agent ?

Please guide me for stepping and solution.

[Sandeep74]

Hi absnow ,

once install all the plugins in your instance and in filter navigation search as connect  under connect you may find the chat queue from there you can create the chat queue then you may get the connection to the virtal agent

[abirakundu23]

Hello Sandeep,

Mention the steps with screenshot for proper understanding.