Check what day a ticket was assigned to a group

[JC S_]

We are trying to check if a ticket was assigned to a specific group on a certain day. For example, We want to get a list of incidents that was assigned to Group A on a Wednesday. How can this be approached?

[Gaurav Bajaj]

Hi JC,

There is a metric definition "assignment group" which stores the date of assignment in a ticket.

You can get all these values in the script and check for the created date(which can then be converted to day) in it.

Please mark the response correct/helpful based on the impact.

Thanks

Gaurav

[him001]

Hi JC,

You can see the audit history of the ticket. There you can see when Assignment group was modified for that ticket.

For more info on how to see the Audit history please visit: http://wiki.servicenow.com/index.php?title=Viewing_a_Record%27s_Change_History#gsc.tab=0

Hope this helps.

Thanks,

Himanshu