checking if a record exists using get()

[ServiceNow Use6]

Hello,

I wrote a script where I can check if a record exists with the following condition and it is not able to find.

var methods = new GlideRecord("incident");
var returnValue = methods.get("caller_id", "Bud Richman");
gs.addInfoMessage("the record that is to be returned is available " + returnValue);

It is returning false even though there is  record with the scenario

Regards

Suman P.

[Mark Roethof · Accepted solution]

Hi there,

methods.get("caller_id", "Bud Richman");

caller_id is a reference, so sys_id. You are searching on a string though. That won't work.

So either search on the sys_id, or use caller_id.name

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[Mark Roethof]

And just to add, even if this would work, what if "Bud Richman" is a Caller in multiple incidents? You are only returning 1 incident with this script. Or is this just to validate, if Bud Richman has any incidents where Bud is registered as caller?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020, 2021 ServiceNow Community MVP
2020, 2021 ServiceNow Developer MVP

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[ServiceNow Use6]

Hi Mark,

Nothing specific, I am just making sure GlideRecord works for me for learning.

Regards

Suman P.

[Ankur Bawiskar]

Hi,

you can check points mentioned by Mark around sys_id for caller

Regards
Ankur