How to show the associated RITM in the related lists of the catalog task form

[Saloni9]

I need to show the parent RITM number in the Related lists in the catalog task form. Please help me in this.

Thanks,

Regards,

Saloni

[Murthy Ch · Accepted solution]

@Saloni

Create a new relationship under System Definition> Relationship

(function refineQuery(current, parent) {

    current.addQuery('sys_id', parent.request_item);

})(current, parent);

Let me know if it works for you

Thanks

[Murthy Ch]

@Saloni

Did you get a chance to check my response?

Thanks,

Murthy

[Saloni9]

Hi Murthy,

Thank you for your help. It works!

Regards,

Saloni

[Community Alums]

Hi Saloni,

First go to system definitions=> relationship and then create a new relation with RITM on task name and then applies to table will be 'Catalog task' and Queries from table will be 'Requested Item'

 and this is the script

(function(){  

  current.addQuery("request", parent.request);

  current.addQuery("table_sys_id", parent.request_item.toString());

})();

Now save this relationship.

Go to service catalog => task and open the record and configure => related list and bring in RITM on task to right and save. This should show you your request item.

Please mark my reply as Correct & Helpful, if applicable.

Thanks

Sandeep