- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-17-2022 10:47 PM
Hi Expert!!
Thanks in advance.
I am handling a lot of Service Now incidents.
When I try to add child incidents to a parent, I am using filters On the page where you can add filters, I am thrown back to the overview page of the parent incident.
Steps to reproduce
Go to parent incident, scroll down to child incidents, click edit button, click and filter, add short_description, add contains, add filter string click run filter most of the time I am redirected at these steps already, sometimes the incidents are show, which match on the filter and when try to select Them i am throw back error back then.
That scenario is making SNOW impossible to work with
Solved! Go to Solution.
- Labels:
-
Incident Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2022 01:52 AM
try to clear instance cache using cache.do and then logout and login
if still persists raise HI ticket with ServiceNow.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-17-2022 10:50 PM
Hi,
please share relevant screenshots.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2022 12:51 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2022 12:51 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2022 12:58 AM
Hi,
after saving what error you are getting?
you didn't share that
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader