Child incident related list edit button filter issue

Rex2
Kilo Contributor

Hi Expert!!

 

Thanks in advance.

I am handling a lot of Service Now incidents.

When I try to add child incidents to a parent, I am using filters On the page where you can add filters, I am thrown back to the overview page of the parent incident.

Steps to reproduce

Go to parent incident, scroll down to child incidents, click edit button, click and filter, add short_description, add contains, add filter string click run filter most of the time I am redirected at these steps already, sometimes the incidents are show, which match on the filter and when try to select Them i am throw back error back then.

That scenario is making SNOW impossible to work with

1 ACCEPTED SOLUTION

try to clear instance cache using cache.do and then logout and login

if still persists raise HI ticket with ServiceNow.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

10 REPLIES 10

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

please share relevant screenshots.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thanks for quick response.

 

find_real_file.png

aand

 

Rex2
Kilo Contributor

find_real_file.png

Hi,

after saving what error you are getting?

you didn't share that

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader