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Resolved! Roles Cyclicity error

Hi All, I am trying to relate Change_manager role under ITIL but I am receiving an error says "Error Message : Aborting the operation due to the roles cyclicity!" Please help me in relating these two roles

taqdeer by Tera Contributor
  • 1854 Views
  • 5 replies
  • 3 helpfuls

Passing variable value to script includes in a reference qualifier

Hi All,  I have a rather complex form that uses a couple of variable sets as well on form variables. What I'm trying to do is pass the value from a variable in variable to the reference qualifier of the second variable set. To put it in context I'm t...

Evan7 by Tera Contributor
  • 6315 Views
  • 12 replies
  • 1 helpfuls

sys_popup view not displaying all the fields

Hi, I have "sys_popup" view enabled on my incident table. However, I'm not able to see all the fields(in popupview) when i try to view the incident data from a custom field that i created on one of my application. Below is my business scenario: I hav...

Resolved! Best practices for Update Sets

Hi Fellow Experts I’ve recently got ADMIN access to DEV / UAT / PROD instance of ServiceNow (NewYork) – I’ve started to do a lot of Update Set configurations from DEV through to PROD instance and I’ve come to understand that Committing an US doesn’t ...

Praveen90 by Tera Contributor
  • 7118 Views
  • 5 replies
  • 20 helpfuls

MTTR Calculation | Major Incidents

Our Organization has the  bespoke need to be able to alter the Major Incident MTTR to depict actual outage time up to minutes. The conventional method of recording the duration (Resolve time- start time) does not suit the requirement. We have  done a...

prabhakar8 by Kilo Contributor
  • 1735 Views
  • 1 replies
  • 0 helpfuls

A weekly report showing tickets raised each day

Hi,  I am sure this is yet another simple thing to do and I am not looking in the right place. I would like to create a report for all team leaders that would be run weekly that shows calls opened each day of the week and what the status is. currentl...

scottjus82 by Kilo Guru
  • 8828 Views
  • 9 replies
  • 6 helpfuls

Resolved! Validating UI macro and Widget through ATF in Servicenow

Hi I have a catalog item where there is a mandatory validate button(UI Macro and a Widget) which I have to validate through Automated Test Framework.Currently we are in Newyork Version.Is there a way this can be done?   Kindly share.

Shreya8 by Kilo Contributor
  • 1189 Views
  • 3 replies
  • 2 helpfuls

Resolved! Users unable to embed videos into Knowledge Articles

It seems as though there is no end to the number of questions here around how to embed a video into a Knowledge Article. I've used most of them to successfully get it to work but currently its only working for admin level users. Here's what I've curr...

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toddpreece by Giga Expert
  • 3591 Views
  • 6 replies
  • 9 helpfuls

Restrict Special Characters

Hi  I want to restrict special character / \during creation of use id in user form. Please help if you have any idea.

rambabu1 by Giga Expert
  • 1798 Views
  • 7 replies
  • 0 helpfuls