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Resolved! How to display the date that tickets closed.

I want to know the date that tickets closed. The picture is Problem tickets list of Reports function. I can display "Opened" but there is no "Closed" below. Now, I confirm that "State" is "Closed" and then check "Updated" to know when the tickets clo...

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ayano by Giga Guru
  • 2671 Views
  • 3 replies
  • 3 helpfuls

Resolved! Incidents created by particular group members.

Hi, I want all the Incidents which were created by each and every member of the group. i tried some script available on community but still facing issue to get all incident not getting accurate result   Thanks in advance

Amrita4 by Kilo Contributor
  • 1754 Views
  • 2 replies
  • 6 helpfuls

Resolved! MRVS is not working on Portal

MRVS is not working while added the same on catalog item. It throws below error on portal and failing to load SC_Catalog_Item widget. java.lang.NullPointerException: Value in JsonObjects name/value pair cannot be null Failing widget: 'SC Catalog Item...

Monika2 by Giga Guru
  • 1954 Views
  • 22 replies
  • 3 helpfuls

Resolved! Incidents getting assigned to inactive group

Hi All, I have a record producer which is creating incidents,so it is by default assigning the tickets  to assignment group - A (which is already configured ).Now I have made the assignment group- A inactive but also I can see that the tickets are ge...

KARAN24 by Tera Contributor
  • 1499 Views
  • 7 replies
  • 1 helpfuls

Email logs are not capturing in activity logs???????

Hi Everyone, 3 email logs are visible in the activity logs but one email is not capturing in email log even though the email log type is "Sent", I am wondering about this weird issue, can anyone tell me the possibilities, why it is not visible in the...

Shantharao by Kilo Sage
  • 1214 Views
  • 2 replies
  • 1 helpfuls

Set response body in REST API

Incident management integration, when source instance creates an incident in target instance via web service (REST API). on creation, in target instance it should send a response which contains the incident number and incident sys_id. how can I do th...

anu64 by Tera Contributor
  • 2778 Views
  • 4 replies
  • 0 helpfuls

Resolved! I want to customize widget "My Request" on Service Portal.

  This is the widget "My Request" on Service Portal. I want to display group name that person who opened Incident belong to next to the name. (The place I want to display is red square below.) If the person belong to multiple groups, I'd like to disp...

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ayano by Giga Guru
  • 2414 Views
  • 9 replies
  • 5 helpfuls

I want to make an existing table as extensible?

Hi All, I have a custom table and it is currently not extensible but I want make it as extensible, because i have to use same fields in new custom table so instead of creating new one with all fields I want to make an existing table as extensible Doe...

Shantharao by Kilo Sage
  • 1408 Views
  • 2 replies
  • 0 helpfuls

Error 429 - API rate limit has been exceed

Hi All, I have integrated ServiceNow with 3rd Party, its and outbound integration using REST. the integration is successful. But most of the time its getting failed saying API rate limit exceeded and the error code is 429. Not sure how to resolve thi...

Uzma3 by Tera Contributor
  • 3643 Views
  • 2 replies
  • 0 helpfuls

Add\Change RITM Approver

Hi Guys, We have come across an issue with the manual update\add of approvers on an RITM. Our Service Desk sometimes are required to update or add new approvers onto RITM's that are currently in progress and waiting approval. when adding the new appr...

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Resolved! How to move an existing workflow from one instance to another

Hi All, I have a workflow created in test instance. I want to move that workflow to dev instance. Please note that workflow creation was not captured in an update set previously. Can any one please help me in moving it to test instance.

taqdeer by Tera Contributor
  • 2924 Views
  • 7 replies
  • 1 helpfuls

Resolved! How can I set up a Survey reminder?

I'm needing to setup a reminder email for users when the survey expires the next day. I have read through the community and setup what I think I need but it's still not working.   I have a Event setup called task.send_survey_reminder   I then have a...

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Allison3 by Kilo Guru
  • 7606 Views
  • 16 replies
  • 7 helpfuls