child incidents are not closing with parent incident

shweta5 · ‎06-12-2019

Hi Experts,

Good day!

while closing the parent incident , all child incidents are not getting close automatically . but some are closing .

i have checked ootb business rule "update child incidents" i think its fine .

please help me in this .

Thanks in Advance

srinivas007 · ‎06-12-2019

Hi shwetha,

do note that when parent incidents are closed, it doesn't imply in the closure of child incidents. Child incidents must always be closed by the caller or by the system based on the auto closure property.

Here is the synchronization of parent and child incidents -

you can visit this link for more info - https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/incident-management/con...

Hope this helps.

Thank you.

View solution in original post

srinivas007 · ‎06-13-2019

I think the above comment answers your question. Feel free to ask doubts if any and don't forget to accept the comment as the answer for the question asked.

Thank you,

Srinivas.