Is there a way to prevent a choice list from defaulting to the first item in the list?
Is there a way to prevent a choice list from defaulting to the first item in the list?
Forum Posts
Where do SLA Schedules come from?
Where do the SLA schedules get populated from? After we upgraded our ServiceNow instance to Istanbul, our SLA's are no longer populated for incidents (they still work for tasks). We can see that the "schedule" field references cmn_schedule, but it do...
g_scratchpad is not working in service portal
I am using g_scratchpad in Server script of Service portal but it's not working and showing failing widget error.Please suggest me any alternative of that. How can we store value globally in Service Portal and can use it throughout the system?Thanks,...
Resolved! Can We Help You? Difference between Defect and Incident? Difference between Idea and Enhancement?
Hello,I am reviewing baseline functionality in my developer's instance, and comparing to what we have in our instance. In the Service Catalog, under "Can We Help You", there is Report a Defect and Create an Incident. Other than the type of ticket...
Software Identification (SWID) Tags
How does ServiceNow software asset management support Software Identification (SWID) Tags? I searched docs.servicenow.com and surprisingly got no hits.
Resolved! Service Catalog icons
Hi,ServiceNow have some default icons for the service catalog as shown below, but if you want to add other icons, is there a icon library to pick from?Best regards,
How can we show plain text for comments and work notes in the list view?
Dear all, Comments and Work Notes are displayed with HTML code in the list view. Thus HTML code is also shown in an Excel Export. We need this export to communicate with external consultants and the HTML makes the text very hard to read. How can we ...
Creating a knowledge article as a wiki
I've been tasked to convert our SOPs to Knowledge articles in ServiceNow as wiki pages rather than HTML. The issues are I cannot find any good wiki editors and cannot create sections, tables, and background colors. I will appreciate any help. I've st...
Resolved! Multiple SAML errors in System logs
Hi There, We are receiving Multiple SAML errors in System logs created by Guest. Following are some of them.SAML2: Could not validate SAMLResponse: no thrown errorSAML2: TypeError: Cannot convert null to an object.: no thrown errorSAML2: Could not va...
is there a way to change the display value of the list collector by using the REF qualifier field?
is there a way to change the display value of the list collector by using the REF qualifier field?
RITM Rest API Integration
Hi Guys,I am doing RITM integration servicenow to servicenow using REST API.I have created REST Outbound POST method. content = {"number":"${number}","comments":"${comments}","request_item":"${request_item}"}am setting the values for the above variab...
Send encrypted data via REST
We are attempting to pass an encrypted password value to our SNOW instance via REST API. I then want to be able to store this in a field (on the sys_user table) and be able to decrypt the value in order to send it via notification to an end user. Thi...
Resolved! Grant Admin Access to only 1 instance (Test Instance)
Hello Community,I have a Developer who I would like to grant Admin and Elevated Privileges to only one of our instance - Test Instance. I do not want him to have Admin access to Prod instance.How do I go about doing this?Any help on this would be g...
Resolved! Code to change Section Name using g_tabs2Sections
Hello SNOWers,Can anyone suggest me how can i write code using g_tabs2Sections to rename my Tab.Note : In Application Scope DOM not works . So i have tried everything.In this link i got some methods for g_tab2Sections but to rename tab there is no su...
Code To Change Section Name
Hello vinitha,Here we can discuss.I have three sections R1,R2 and R3.When my form loads there is a field which fetches New Section name from another table (Config table)Only i have to do is Whenever form loads R1,R2 and R3 should be changed by that N...
