"Out of office" email is creating incident
Hi team,Some of "out of office" reply from users , are creating incident.Please suggest how to avoid it ?Thanks,
Forum Posts
How to fetch change task details associated with a change request ?
Hi All,I am trying to get the details of a change request usign the JSON service.Url : https://<instance name>.service-now.com/change_request.do?XML&sysparm_query=number=CHG000abc&displayvalue=trueIn the response , I am not able to find any change ta...
Resolved! Set the Request State from a Request Item workflow
Is it possible to set the Request State using Run Script from a Request Item workflow? I tried using: current.request.request_state = 'requested';Not working...
Inbound Web Services Mid Server
My 3rd party does not have permission to connect with ServiceNow using internet in its server.So he needs to send inbound actions to servicenow using mid server, but its not working.How can we configure this?
How to add the KB Homepage within a dashboard tab?
Is it possible to add this whole pageInto a dashboard tab? i cannot find the right widget for it beside the KB search. We need to display all other options and categories as shown above
Resolved! How to add a link to an incident template?
To all experts,We are using Helsinki.There is a requirement. It asked me to create an Incident template, so the team can apply the template to the incident.There is a link which should be inserted to the customer notes field. But the link did not tur...
Resolved! Is it a good idea to sync CMDB operational status from the asset state/substate?
Hi guys,[Background information]I am very much a rookie when it comes to ServiceNow and only have a few months experience with it.My organization is currently trying to implement Asset Management in ServiceNow. Before ServiceNow our Asset Managment...
CI Class not showing
New today to Enterprise from Express. We created a new CI Class but now cannot find it listed in the left-hand navigation bar.It is listed in the CI Class Manager (which we didn't have in Express) but how do I make it show so that I can add records t...
Resolved! Country field on Location Table
Does anyone know why the Country field on the Location table (cmn_location) is not a Reference field on the Country table (core_country)?It seems logical that it should be, and I'm tempted to change it so that it is, but I'm always inclined to think...
Resolved! Email Client Template FROM (who clicked the icon)
I'm trying to figure out how to create an Incident-related Email Client Template which, when used via the email icon/envelope, will depict the name (or userid) of the person who sent the email, and retain that information in the subsequent Activity D...
Resolved! New "Create New Incident" option under Self Service
Hello CommunityI would like to create a new Module "Create New Incident" under Self Service. I know that there is one(pic1) but it shows a list of incidents and a button "New" to create a new incident.Pic1I have created a module " Create New Incident...
Resolved! What is your preferred method of asset tracking for iPhones?
I am in the process of creating an order guide that will help our users transfer or port their mobile numbers to the company account. It also allows them to request a new line of service. Part of the order guide allows them to select the specific mod...
Resolved! Missing Task SLA in the Related List
Community!I created 2 SLAs. The first was on the sc_req_item. The second was had the sc_task table. Both fired with no issues and displayed in the task_sla.listThe first one displays in the RITM's related list (screenshot below).The second one does n...
Change Workflow and State Changes
I am trying to understand the reasoning behind the change workflow and get some advice.Our Change Workflow for Normal Change is as follows:1. Requestor creates CR for approval2. CR goes to CAB for assessment and is in an Assess 'State'3. CAB approves...
Resolved! in what table are incident sub categories stored
I'm still quite new with ServiceNow so apologies in advance for my ignorance.We're setting up Incidents. We need to categorize at three levels. I think the way to do it is to set up a user defined table that extends from sub categories the way th...
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