Child Schedules

Jim Coyne
Kilo Patron

I was just playing around with Schedules and Child Schedules. I created a "8-5 weekdays excluding holidays" Schedule that has a Schedule Entry of Monday to Friday from 8:00 until 17:00. Clicked on the "Show schedule" link and each Monday - Friday show up as work time from 8:00 - 17:00.

Instead of adding all the company records into that schedule, I created a new one called "Holidays (US)" with all the appropriate dates. The dates all have "Type" set to "Excluded". Clicked on the "Show schedule" link and those dates show as excluded on that schedule.

I then added the "Holidays (US)" Schedule as a child of the "8-5 weekdays excluding holidays" one. When I click on the "Show schedule" link, the holidays do not show as excluded from the schedule, they are still showing as a regular work day. I noticed there was a "Type" field on the "Child schedules" related list, but that did nothing when I changed it to "Exclude".

Am I missing something?

1 ACCEPTED SOLUTION

CapaJC
ServiceNow Employee
ServiceNow Employee

I doubt you're missing anything. I do not think the Show Schedule functionality was designed to consider child schedules.


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6 REPLIES 6

CapaJC
ServiceNow Employee
ServiceNow Employee

I doubt you're missing anything. I do not think the Show Schedule functionality was designed to consider child schedules.


Jim Coyne
Kilo Patron

OK, so it should work, it just will not display properly then, right?


Jim Coyne
Kilo Patron

Just to let everyone know, I had entered a ticket with support and they confirmed that it is an issue with the display only - the child schedules are used properly.


Hi Jim Good Morning,

 

I also faced the same issue. Moreover, I have scheduled a job based on the schedule Mon-Fri Exlcuding Holidays but it is working even on holidays (example on 2nd MOn of may etc jsut added for testing puprose but it failed and schedule job got executed even if the entry was there in Holidays) . Did you got any response from SNOW team ??