choice list not visible in Agent workspace

IceIronDragon
Tera Guru

‎01-12-2022 08:44 AM

Team,

 

We are facing an issue where in on the Native UI form Layout the choice list field shows the choice list 

but the same field on agent workspace does not allow to select the choices on new request created on workspace.

find_real_file.png

 

 

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Saurav11
Kilo Patron
Kilo Patron

‎01-12-2022 09:21 AM

Hello,

 

Please refer the KB article by servicenow:-

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955097

 

Kindly mark my answer as Correct and Helpful based on the Impact.

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IceIronDragon
Tera Guru
In response to Saurav11

‎01-12-2022 09:47 AM

already have this kb article but of no use.

It is not related to browser

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Rmaren
Tera Contributor

‎05-12-2022 01:50 PM

Did you ever get figure this one out? I have the same issue with to choice fields. Browsers are up to date and it happens in chrome and firefox most current version.

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IceIronDragon
Tera Guru
In response to Rmaren

‎05-25-2022 06:36 PM

It is a ServiceNow limitation , as confirmed by ServiceNow

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