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Resolved! Create RITM from the Excel file

Hi Friends,  I have a service catalog item in which, an excel file will be uploaded and from that excel file, I need to create multiple RITMs . I need to create multiple RITM's from each row of the Excel file. How to do it. Please help me..

Gopinath4 by Kilo Contributor
  • 2305 Views
  • 3 replies
  • 2 helpfuls

Resolved! Can I create multiple process flows for Change table?

Hello,We've recently had a request to modify the order of approvals/tasks in our emergency change request procedure.   Essentially an assessment task is moving from near the start to just before close.   Is it possible to have Cyber Risk Review #1 sh...

Cyber Risk flow.jpg
scottatah by Giga Expert
  • 2464 Views
  • 3 replies
  • 1 helpfuls

Resolved! Remove time from Date Time field

Hello, I would like to strip out the time on the Due Date field for my Catalog Tasks.   My script to populate is very simple:    task.due_date = current.variables.requested_date.getDisplayValue();   Is there a way to strip out the time?  I have tried...

Resolved! How to make a field readOnly and mandatory together in client script?

Hi ,I wanted to make a field 'due_date mandatory an read only in new state. So i written client script as needed but the field is only getting mandatory not read only in new state but went we open an existing problem field becomes both mandatory and ...

Glenn9 by Giga Contributor
  • 3563 Views
  • 5 replies
  • 2 helpfuls

Resolved! Dashboard

Hi all, I am creating dashboards in ServiceNow first time and not getting relevant docs how to start, please provide guidance. Thanks, Priya      

Priya155 by Giga Expert
  • 2103 Views
  • 4 replies
  • 4 helpfuls

Problem while calling Outbound Rest message via business rule

Hi Friends, While calling outbound rest message from Async business rule i am getting the below error  REST Msg Outbound - RESTMessageClient : Error constructing REST Message/Method: IPinfo/GetIPInfo: com.glide.generators.InvalidGlideRecordException:...

Community Alums by Community Alums  
  • 2716 Views
  • 6 replies
  • 2 helpfuls

Resolved! Targeted Communications - Select sending address?

I am interested in deploying the Targeted Communications application to key business stakeholders for HR, IT, etc comms. In order for this to be effective for us, we would need the email to appear to originate from various internal mailboxes (IT Comm...

t_a_rogers by Kilo Expert
  • 2261 Views
  • 8 replies
  • 0 helpfuls

Glide List type variable in catalog item

Hi All, I wanted to know is there any way to achieve the glide_list functionality in catalog item? I know that adding the attribute glide_list in variable attribute of type list collector does it. But then, it does not add the add the functionality o...

ginia dey1 by Giga Contributor
  • 2077 Views
  • 3 replies
  • 0 helpfuls

Need to Change my Date to UTC Format

Hi Everyone, I am integrating Servicenow to IGC(Which is 3rd party Application) through Servicenow Workflow. i am able to pass all the field values into IGC,but due_date value is not passing to IGC(showing error:Unable to parse the Date Format) Date ...

Aswartha by Mega Contributor
  • 2548 Views
  • 12 replies
  • 0 helpfuls

Grammarly is no longer working as an extension

  Good afternoon, I wanted to use Grammarly when creating tickets in service now. I followed the steps in the below post,  https://community.servicenow.com/community?id=community_blog&sys_id=473deae5dbd0dbc01dcaf3231f9619ec&view_source=searchResult I...

jamy by Kilo Contributor
  • 2405 Views
  • 1 replies
  • 2 helpfuls