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Preventing multiple users updating the same record

Hi,I want to Prevent multiple users updating the same record at the same time.I know we have following link for the solutions.http://wiki.servicenow.com/index.php?title=Creating_an_Alert_to_Prevent_Simultaneous_Record_UpdatesBut in addition to that, ...

youngistan by Mega Contributor
  • 2031 Views
  • 4 replies
  • 0 helpfuls

Follow up date reminder email

When are using the OOTB "Follow Up" field on our SN instance. We have a requirement on the back of this OOTB field within the incident table: 1) An email notification to be sent to the "assigned to" colleague when the follow up date & time is met Th...

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ToniOxley by Kilo Expert
  • 1950 Views
  • 1 replies
  • 0 helpfuls

Resolved! show calendar date/time fields in EST

Hello,   We have 2 fields in a form. 1. Expected Start Date/Time 2. Expected End Date/Time   The above 2 fields show the system date/time.   I want 2 more fields below below the above mentioned fields with name : 1. Expected Start Date/Time (EST) 2. ...

Resolved! How to modify a variable in RITM using REST API?

I have a catalog item with a few variables. I am able to create RITM's for this. But I want to modify an RITM at a later time i.e I want to update one of the variable's value of the RITM using REST API. How can I achieve this? Is there an out of the ...

Notification is not getting triggered.

Hi All, I have come across an issue and I'm not able to find the root cause of that. Stating the problem below, any assistance is appreciated. Issue: I am working in a scoped application. Wherein I have two tables one table is extended from the task ...

Madhumita3 by Kilo Contributor
  • 1440 Views
  • 7 replies
  • 1 helpfuls

how can I display incidents on map for impacted location instead of affected location..Impacted location is stored in a table made by user with incident number associated with it

how can I display incidents on map for impacted location instead of affected location..Impacted location is stored in a table made by user with incident number associated with it. instead of  affected location   I want to display incidents based on i...

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Pooja98 by Kilo Contributor
  • 1139 Views
  • 2 replies
  • 0 helpfuls

Resolved! Filter Location on the basis country

Hi All, I have a dropdown field for the country in catalog item and I wanted to filter location which is a reference field based on the selected location. I am trying to write a reference qualifier and but values are still not filtering. function get...

KS7 by Kilo Contributor
  • 2507 Views
  • 10 replies
  • 0 helpfuls

How do i pick rows which are checked in a related list

Hi Am trying to build a UI Action where in i need to pick the checked rows in a related list of form( eg pick the rows which are checked in asset related list in a incident form), any insights on if this can be done?Thanks,Anirudh

apaluri by Giga Contributor
  • 2357 Views
  • 6 replies
  • 8 helpfuls

Export to excel button on Service portal

Hi Team, On Service portal, We have a page name A. Under that page we have report option, When we click on report option a new page open "https://instancename.service-now.com/sys_report_display.do?sysparm_report_id=sys_id" here we have click to print...

kun1 by Tera Expert
  • 1525 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to make synchronous function calls asynchronous

Alright bear with me. I have the first draft of a script include var ContactUtils = Class.create(); ContactUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { /** * Splits a fullname into first/last components */ splitFullname: fun...