Chrome browser keeps crashing when user logs into ServiceNow (London)

Viskop_KP · ‎04-29-2019

Hi,

One of my customers is running Windows 7 Operating system, he uses Chrome (he is on the latest: Version 74.0.3729.108 (Official Build) (64-bit)) as his preferred browser. He has one or two other tabs open in Chrome with stuff he is working on, but as soon as he goes to ServiceNow to access our ServiceNow client, his whole Chrome session crashes completely. (PS - it works fine when he uses IE or Firefox)

Any suggestions or help please?

Thanks!

Viskop_KP · ‎05-22-2019

Sorry I only reply now, have been working on a critical project.

Update is that uninstalling and reinstalling also did not work. However, the user is happy to use IE and Firefox, and I have thus resolved my ticket in our ServiceNow instance.

Thanks for your inputs as well.

All the best.

View solution in original post

Viskop_KP · ‎06-23-2019

I should learn to read, sorry sir, I have now clicked helpful on your post.

Thank you.