Issue while uploading attachments

Hi All,Whenever i am trying to attach any attachment to any table i am getting an error below error This site can’t be reached The webpage at https://xxxx.service-now.com/sys_upload.do might be temporarily down or it may have moved permanently to a n...

create a report?

Sum Calculation of List is Not Displayed Due to View Configuration

My task is to rectify an issue with a view (Default View) of a table and a list on the Development (DEV) instance. The goal is to configure the view on the DEV instance to mirror the one on the TEST instance.On the TEST instance, the sum is computed ...

SDLC Component validations in service now, if we commit the now.yaml file from github.

There is one now.yaml file in GitHub, when we give the mandatory field vales and commit the now.yaml file, SDLC Components will be created in service now. If we give empty field values while commit the now.yaml file, sdlc components should not be cre...

Deleting user roles is not captured in update set. is there way to capture these changes

Hello All,A user has some roles which need to be deleted. After editing the list and removing roles, i noticed that these deletions were not captured in update set. Is it possible to move these changes to other instance within update set, or these ne...

Change Manager make changes on Production?

Hi, I am reading Docs to learn ITSM application and found that users with change_manager role can make some changes.Example:Approval DefinitionAutomatic change conflict detectionStandard change templatePredefined transition condition typeDoes this me...

Reports showing total number of incidents closed, no of incidents met SLA and SLA met %

Hi team,We have a requirement for preparing servicenow dashboard showing data related to SLA of incidents in a weekly manner.The sample of the required output is as attached. Can you please help me in achieving it as it has to be built on incident an...

trying to Cart API for record producer but showing error

hi this is my script (function executeRule(current, previous /*null when async*/) {       var parser = new sn_impex.GlideExcelParser();    var attachment = new GlideSysAttachment();    // use attachment sys id of an excel file    var attachmentStream...

Need to sych userdata through intigration

Hi All, We have requirement to sync user data .we need to synch data PROD TO Lower instance once in every day.  if new user created or updated, we need to do this through integration only, Please suggest. Thank you all.Varma