My task is to rectify an issue with a view (Default View) of a table and a list on the Development (DEV) instance. The goal is to configure the view on the DEV instance to mirror the one on the TEST instance.On the TEST instance, the sum is computed ...
There is one now.yaml file in GitHub, when we give the mandatory field vales and commit the now.yaml file, SDLC Components will be created in service now. If we give empty field values while commit the now.yaml file, sdlc components should not be cre...
Hello All,A user has some roles which need to be deleted. After editing the list and removing roles, i noticed that these deletions were not captured in update set. Is it possible to move these changes to other instance within update set, or these ne...
Hello, We've added a contextual search for catalogue items to a catalogue item (Miscellaneous Request) to try to help users search for a request that is more suitable before submitting the generic Misc request. This is all working fine, however I was...
Hi All, I have one requirement to auto populate group name based on user's email but below not working , tried so many ways but could not achieve please helpNOTE: Atul please dont reply on my question your always giving irrelevant reply diluted ques...
Hi,Please help me based on the issue type KB articles will display it in the portal. Please find the below mentioned Screenshot for your reference. Please help me out where i have configured this one.I have configured this one very long back not abl...
Hi, I am reading Docs to learn ITSM application and found that users with change_manager role can make some changes.Example:Approval DefinitionAutomatic change conflict detectionStandard change templatePredefined transition condition typeDoes this me...
Hi team,We have a requirement for preparing servicenow dashboard showing data related to SLA of incidents in a weekly manner.The sample of the required output is as attached. Can you please help me in achieving it as it has to be built on incident an...
hi this is my script (function executeRule(current, previous /*null when async*/) { var parser = new sn_impex.GlideExcelParser(); var attachment = new GlideSysAttachment(); // use attachment sys id of an excel file var attachmentStream...
Hi All, We have requirement to sync user data .we need to synch data PROD TO Lower instance once in every day. if new user created or updated, we need to do this through integration only, Please suggest. Thank you all.Varma
Can we configure SLAs and advanced work assignment together? Yes or NO How its going to work if we do both together? any impact? any considerations we need to consider?
I have added an image scale type of 5 emojis in survey as such below, but the emojis are not showing in single row instead they are showing up in 2 row in service portal. Could any one help how to resolve this, I would like to show the 5 emojis in si...
Hi, I have 2 set of users let's say A and B who are part of same group. They are also going to have ITIL access. They don't want to expose their Incidents to other users who are not part of their group. I am aware this can be done using Query busines...
Hi All,Catalog task assignee should get notified when additional comments updated on RITMIs there any way to send email to assignee of that particular task when additional comments added to RITM. I tried to copy from Task to RITM and RITM to task but...
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