CIS-ITSM Exam

sn-ushi
Tera Contributor

What is recommended to do if you incorrectly classify an emergency change as a normal change during the creation and scope stage of the change?

  •  Cancel and recreate the change as an Emergency change
  •  Tick the CAB approval required checkbox
  •  Create an emergency change and link them as parent-child
  •  Select Revert to New and update the type to Emergency

 

1 REPLY 1

SAI VENKATESH
Kilo Patron

Hi @sn-ushi 

 

You need to cancel the change you created wrongly and recreate the change as Emergency change.

Answer: 

  •  Cancel and recreate the change as an Emergency change

 

Thanks and Regards

Sai Venkatesh