Client Script - Highlight Config Item

[MrMK]

Hi All.

I am trying to highlight the configuration item within the INC form utilising the VIP code from OOTB adjusted to  what I need but to no avail. I need this very simple, if CI is configured as Tier 1 then highlight it in red when selected in INC form.

I was able to have the "Style" working in the list using the below, which works fine.

javascript: current.cmdb_ci.u_service_tier == 'Tier 1'

For the Client Script in the INC table I am using the below, there are no errors but it just won't highlight the CI that has a Tier 1 selected in Service Tier dropdown.

Thanks in advance!

********************************************************

function onChange(control, oldValue, newValue, isLoading) {

var ciLabel = $('label.incident.cmdb_ci');

var ciField = $('sys_display.incident.cmdb_ci');

if (!ciLabel || !ciField) {

return;

}

if (!newValue) {

ciLabel.setStyle({backgroundImage: ""});

ciField.setStyle({color: ""});

return;

}

g_form.getReference('cmdb_ci', CITier1Callback);

}

function CITier1Callback(cmdb_ci) {

var ciLabel = $('label.incident.cmdb_ci');

var ciField = $('sys_display.incident.cmdb_ci');

if (!ciLabel || !ciField) {

return;

}

//check for Tier 1 status

if (cmdb_ci.u_service_tier == 'Tier 1'){

ciField.setStyle({color: "red"});

}else{

ciLabel.setStyle({backgroundImage: ""});

ciField.setStyle({color: ""});

}

}

[Brad Bowman]

Since this script uses DOM ($ shortcut) ensure the isolate script box is unchecked.

Also, ensure that 'Tier 1' is the exact value stored in your u_service_tier field on the CI table (case and space sensitive).

[MrMK]

Hi.

Yes that has been ticked off, and all spaces there. I am thinking that there is an error somewhere as if I add "red" to the bottom 2

}else{

ciLabel.setStyle({backgroundImage: ""});

ciField.setStyle({color: ""});

}

}

Then it will auto apply red to all, so its almost like not reading the service tier field.

[Brad Bowman]

Trying adding an alert like this to see what it thinks the tier value is

alert('service_tier=' + cmdb_ci.u_service_tier);

and is service_tier a field you added to the cmdb_ci table, or one of the extended tables?

[MrMK]

Thanks - you sent me on the right path, to say our CMDB is a bit of unmanaged mess. When I added the Tier field into a Configuration Item form then this now works as intended. I have previously added the Service Tier field to cmdb_ci_appl table, amended the script but it will not work, not sure where I might be going wrong, amended code below:
Thanks.

function onChange(control, oldValue, newValue, isLoading) {

  var ciLabel = $('label.incident.cmdb_ci_appl');

  var ciField = $('sys_display.incident.cmdb_ci_appl');

  if (!ciLabel || !ciField) {

  return;

  }

 

  if (!newValue) {

  ciLabel.setStyle({backgroundImage: ""});

  ciField.setStyle({color: ""});

  return;

  }

  g_form.getReference('cmdb_ci_appl', CITier1Callback);

}

 

function CITier1Callback(cmdb_ci_appl) {

  var ciLabel = $('label.incident.cmdb_ci_appl');

  var ciField = $('sys_display.incident.cmdb_ci_appl');

  if (!ciLabel || !ciField) {

  return;

}

  //check for Tier 1 status

  if (cmdb_ci_appl.u_service_tier == 'Tier 1'){

 

  ciField.setStyle({color: "red"});

 

      }else{

  ciLabel.setStyle({backgroundImage: ""});

  ciField.setStyle({color: ""});

}

}