Client script is not working for specific users

[Sriramachandra1]

Hi Team,

i have created customer changes record producer for change req mgmnt

i have created a  catalog client script to load put some values

i have written alert to check that script is reachable or not

i found issue with some users and a pattern

if i create a user in sys_user table and assign company and " itil "and "snc internal role" --client script is working fine

when i'm creating user from core_copmany giving same roles was not able to access client script

note: Both users are having same roles same company

it  simple client script nothing complex

consider   only one line of code  alert("reacgeble load script");

can anyone help me overcome the issue

@Ankur Bawiskar @Sandeep Dutta @Mark Roethof 

[Sriramachandra1]

both are having access to form only issue is client script is not reachble

[Ankur Bawiskar]

Hi,

Is the client script not working for that user in native + portal?

can you share that client script configuration screenshot

Regards
Ankur

[Ankur Bawiskar]

Hi,

Unfortunately you haven't shared script or screenshots

Regards
Ankur