Parent incident to be created for multiple child incidents on the click of a button.

[Aritra Gupta1]

Hi All,

I have a requirement to create a parent incident on the basis of child incidents selected in the incident table by clicking a button in the banner with many to one relation(i.e. for multiple incidents selected one parent incident to be created). For one to one it is working with this in UI action - 

var gr = new GlideRecord('incident');
gr.initialize();
gr.short_description = 'parent';
var id = gr.insert();
current.parent_incident =id;
current.update();

but I am not able to create for multiple. How can this be achieved??

Thanks in advance!!

[eumak]

Hello Aritra Gupta,

You can check the below thread to get some help.

https://community.servicenow.com/community?id=community_question&sys_id=0572604ddba61f00fece0b55ca96...

Cheers..!
Happy Learning
Tushar 

[Aritra Gupta1]

Hi Tushar,

Thank you for your reply.

Checked that already it's not working.

If there is any other way please let me know.

Regards,

Aritra

[The SN Nerd]

What's not working?

Can you share your configuration, not just the code?

[Aritra Gupta1]

Hi Paul,

By following this link https://community.servicenow.com/community?id=community_question&sys_id=0572604ddba61f00fece0b55ca96...

I created a context menu and a script include

but post this the option is not getting visible anywhere. Even tried to give parent to the context menu record as "configure" still even there nothing new was added.

And for the code that I have mentioned it is working on one to one basis like for every child incident a parent is getting created and whereas I want one parent to be created for multiple child incidents.

Regards,

Aritra