Client Script not working in Service Operations Workspace

[Bret Smith]

want to not show certain states (remove state options)  depending on assignment group

This isnt working in Service Operations Workspace

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue === '') {

        return;

    }

    var assignGrp = g_form.getDisplayBox('assignment_group').value;

    //alert(assignGrp);

    if (assignGrp.indexOf('Network Security Support') < 0) {

        g_form.removeOption('state', '10');

        g_form.removeOption('state', '11');

        g_form.removeOption('state', '12');

    } else if (assignGrp.indexOf('Network Security Support') >= 0) {

        // g_form.addOption('state', '10','Firewall Awaiting Customer');

        // g_form.addOption('state', '11','Firewall Rejection');

        // g_form.addOption('state', '12','Firewall Request CISO Approval');

        g_form.save();

    }

}

the onload script not working also 

function onLoad() {

    var assignGrp = g_form.getDisplayBox('assignment_group').value;

    //alert(assignGrp);

    if (assignGrp.indexOf('Network Security Support') < 0) {

        g_form.removeOption('state', '10');

        g_form.removeOption('state', '11');

        g_form.removeOption('state', '12');

    }

}

[Chaitanya ILCR]

Hi @Bret Smith ,

should be because of getDisplayBox method

instead to this

create a client callable script include

var GetAssignmentGroupDisplayValue = Class.create();
GetAssignmentGroupDisplayValue.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    getGroupDisplayValue: function() {
        var groupSysId = this.getParameter('sysparm_group_sys_id');
        var groupGR = new GlideRecord('sys_user_group');
        if (groupGR.get(groupSysId)) {
            return groupGR.getDisplayValue();
        }
        return '';
    },

    type: 'GetAssignmentGroupDisplayValue'
});

update onload client script as 

function onLoad() {
    var groupSysId = g_form.getValue('assignment_group');

    var ga = new GlideAjax('GetAssignmentGroupDisplayValue');
    ga.addParam('sysparm_name', 'getGroupDisplayValue');
    ga.addParam('sysparm_group_sys_id', groupSysId);
    ga.getXMLAnswer(function(response) {
        var assignGrpDisplayValue = response;

        if (assignGrpDisplayValue.indexOf('Network Security Support') < 0) {
            g_form.removeOption('state', '10');
            g_form.removeOption('state', '11');
            g_form.removeOption('state', '12');
        }
    });
}

onchange client script as

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue === '') {
        return;
    }

    var groupSysId = g_form.getValue('assignment_group');

    var ga = new GlideAjax('GetAssignmentGroupDisplayValue');
    ga.addParam('sysparm_name', 'getGroupDisplayValue');
    ga.addParam('sysparm_group_sys_id', groupSysId);
    ga.getXMLAnswer(function(response) {
        var assignGrpDisplayValue = response;

        if (assignGrpDisplayValue.indexOf('Network Security Support') < 0) {
            g_form.removeOption('state', '10');
            g_form.removeOption('state', '11');
            g_form.removeOption('state', '12');
        } else {
            // Uncomment if you want to add options dynamically
            // g_form.addOption('state', '10','Firewall Awaiting Customer');
            // g_form.addOption('state', '11','Firewall Rejection');
            // g_form.addOption('state', '12','Firewall Request CISO Approval');
            g_form.save(); // Only use if you want to auto-save the form
        }
    });
}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Bret Smith · Accepted solution]

This is the solution from my colleague:
Client Script and instead of using g_form.getDisplayBox, change to use g_form.getDisplayValue
Important note: 

    var assignGrp = g_form.getDisplayValue('assignment_group'); //Needed for SOW to work

    var assignGrpSysID = g_form.getValue('assignment_group'); //Needed for backend(UI 16) to work

Here is the client script we have implemented

function onChange(control, oldValue, newValue, isLoading) {

    // if (isLoading || newValue === '') {

    //     return;

    // }

    var assignGrp = g_form.getDisplayValue('assignment_group'); //Needed for SOW to work

    var assignGrpSysID = g_form.getValue('assignment_group'); //Needed for backend(UI 16) to work

    //alert(assignGrpSysID + ' ' + assignGrp);

    if (assignGrp == 'Network Security Support' || assignGrpSysID == 'd73c10441ba7d95468314000f54bcb7d' || assignGrp == 'Firewall Security Architecture Review' || assignGrpSysID == 'abb340071be3f51055cfa791604bcb6f') {

        g_form.addOption('state', '10', 'FSR Awaiting Customer', '3');

        g_form.addOption('state', '11', 'FSR Canceled', '4');

        g_form.addOption('state', '12', 'FSR Requires Security Architecture Review', '5');

    } else {

        g_form.removeOption('state', '10');

        g_form.removeOption('state', '11');

        g_form.removeOption('state', '12');

    }

}

[Bret Smith]

Client Script 
onChange when Assignment group changes

SOW uses the group name

var assignGrp = g_form.getDisplayValue('assignment_group'); //Needed for SOW to work

the backend (UI 16) uses the sys_id of the group name

var assignGrpSysID = g_form.getValue('assignment_group'); //Needed for backend(UI 16) to work