Client script to Assign Group automatically

[lexdiaz]

Hi community

I want to auto-assign automatically the Assignment Group(Hardware Group) based on the Business Service( hardware) that is selected when a user submit a new incident from the Service Portal

I have another Business Service( software) that when a Incident is submitted, they are assigned automatically to "Software Group", it works fine, but I don't know which script handles this.

So, I created this Client Script I found in the community, but something keeps setting all Incidents to "Software Group", I don't know if I am doing something wrong.

function onSubmit() {

    //Type appropriate comment here, and begin script below

    var bs= g_form.getReference('Hardware', setAssignmentgroup);

function setAssignmentgroup() {

    if (bs)

            g_form.setValue('Hardware group', bs.assignment_group);

}

}

[harishdasari]

Hi Lex,

Instead of On-Submit, use the On-Change client script

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

var bs= g_form.getReference('business_service', setAssignmentgroup);   // Here it is not hardware.. you have to give the field name

function setAssignmentgroup() {

    if (bs)

            g_form.setValue('assignment_group', bs.assignment_group);   // hardware is value not field so I am replacing the value with field name

}

}

}

Thank you.

[Rashmi Bansal]

Hi Lex,

Please try below client script..

Please mark my answer correct or helpful if it helps you.

Thanks,

Rashmi

[lexdiaz]

thanks for your help, I tried this script with no luck. Can you share the code, not a screen shot?

thank you

[Rashmi Bansal]

Hi Lex,

You need to replace your sysids in the code provided and this is the onchange script on the business service field. Please try and let me know

Thanks,

Rashmi