Hello all, Customers are experiencing delays in service request fulfillment due to inefficient workflows and unclear service catalog definitions, need to redesign the service catalog to streamline request fulfillment. How would you redesign the servi...
Has anyone encountered an issue (and how to resolve) where open/close/updated dates from cases are showing as #################### in an Excel export rather than as the date and time?
Hi, I have a requirement like I need to export the data from ServiceNow to the external servers.For this I created an export set and export the data to the Mid server. But from the Mid server to the external server(Out side of ServiceNow) how to exp...
Hi All, I have created a variable of type Label for a catalog item to display some instruction, but this variable is appearing mandatory on RITM page due to which we can't change CI. It is throwing error (The mandatory fields are not filled) on RITM ...
Hii, Req: In the left navigation go to the Visual Task Board after opening any board and when I go on the cart view then click on the SCTASK0010990 link it should open in the new tab. Rather than opening it as given in the 2 screenshotkindly help me ...
Hi, There is a reference field named as 'Asset' in my change form. When we click on search icon we have below columns. Right now we can able to search based on column 'Name'. I want a user can able to search the asset directly by typing i...
We have a new hire form that sometimes requires a file to be attached and have been using the form for years.Recently we have had a couple of users that are no longer able to attach files but were able to attach in the past.Any suggestions would be g...
I have a request to add additional Assigned To resources to a Catalog Task in a workflow.What is the best was to achieve this?
I have a requirement to create an incident from a forwarded email which has been forwarded twice. It needs to set the caller field to the original user who forwarded it. Email address of user is the user id. I've tried a few permutations but not work...
Hello ServiceNow Community, I just completed building a database view that joins five SPM tables together. My customer asked if I could create a data dictionary for the view. I noticed that certain fields have metadata descriptions that appear when y...
HI, Is there a way to bulk extract incidents to individual PDFs, when I extract it only returns the list of incidents and not the content. thanks, alex
Hello ServiceNow Community,We have a requirement regarding the visibility of the instance banner in our SN instance. According to a recent story, the instance banner should always be present. However, we’ve noticed that when a record is opened, eithe...
We have a team ITSD they manage call via MS teams and Manage tickets via ServiceNow. How can we levarage the On-Call schedule feature in the ServiceNow. In the Service Desk, Each shift we have 7 members. I created shift and roaster, Now I can see t...
Hello, I have been using the Delegate feature in my Prod instance. When someone on the company goes on leave I just need to create the Delegate Record and all the approvals will go to the specified person. I do have a License to be an approver (appro...
Hi, I've created a new Change Models but these change models aren't visible on Service Operations Workspace when creating a new Change Request. But it does show when trying to search for the name of the Model. Did I miss something?Thanks
