Hi, We've had a random interaction/chat raised by Guest account. The transcript is as follows [10:27] virtual.agent: Hi, I'm your Virtual Agent. Let me know how I can help you today.[10:27] virtual.agent: What's your issue or request? Or take a look ...
Hi, I have created a database view with task table and another custom table. So that we can use for incident, problem, change and custom table as well.So currently I am building a dashboard & reports in platform analytics related to change request da...
Currently we are trying integration Azure Entra ID with ServiceNow to automate the user access request flow. We know that this scan be achieved by orchestration, but we do not have orchestration licensing procured and hence would like to know is ther...
Hi everyone, we currently have a Catalog Item that we are still using, but I need to duplicate it and make couple of changes to the new copy. Basically, I have a requirement to copy the existing Catalog Item and make some changes to the variables, fi...
How to add a conditional variable inside a catalog form?ScenarioI need to add one radio button called as "Animal"in a catalog form. If user clicks that, then additional 4 further radio buttons appears as "Dog", "Cat" and "Lion" along with second row ...
Hello - I'm trying to setup an Outlook Actionable item for contract approvals. I have this working fine for Change Management, and RITM management, but it doesn't appear to work for contract management. I have a OAM definition created, and the scri...
Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident. Is there a way to pre-populate this email with an existing email template. I have created a UI action to replicate this functio...
Hello Experts,I am facing the below issue as the image is getting duplicated. Below is my script which is written on sys_attchment table (after insert).Please help .(function executeRule(current, previous /*null when async*/ ) { var ritmSysId = ...
I am stuck, racking my brain on how to set-up this On-Call rotation schedule: Onshore/USBob, Carol, Ted, Alice Offshore/IndiaPatel Offshore supports 12:00 AM CST to 11:59 PM CSTOnshore supports 12:00 PM CST to 16:59 PM CSTOffshore supports 17:00 PM C...
We've recently migrated to the latest problem state model and noticed that the "Accept Risk" UI action closes the Problem record as Closed Complete. To our understanding accepting risk does not necessarily mean that a Problem is completed, but that t...
下記のServiceNowの実装方法についてご教授願います。（Export PDF file attached in form from List by clicking custom export button） リスト画面にカスタムで作成したエクスポートボタンを押下し各レコードのフォーム画面に添付されているファイルをPDFとしてエクスポートすることは可能でしょうか各レコードに添付されているファイルは1つのPDFファイルとしてエクスポートしたいと思っています。リスト上で2レコード選択してエクス...
Hi All i configured workflow if approval approved one task is created to management team after management task completed i need to create 4 tasks for i used branch activity four task was created but any one of task closed complete remaining 3 tasks ...
I have a system property ' glide.integrations.active.session.life_span ' its default value set to '0' . what impact will it make or create to integrations when i change that value in between '0 and 720'. if it impact integrations how to analyse th...
Hello all, Has anyone been able to determine how to disable the options to Start a Microsoft Teams Chat in Old Desktop client and make the option default to start? When I click on Start Chat, I only want Web Client or Desktop Client option as that is...
Good afternoon.Do we have any API documentation for time_card table? So, to understand what parameters can be passed and what response is received when API is accessed.....