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Gen AI & Now Assist

Hi All,Please help me find answers for the mentioned Queries related to Gen AI Features & Now Assist Incident Summarization Queries----------------------------------1)Is incident summarization available for end users also or only for Resolvers?2)Can ...

manojattri by Giga Contributor
  • 761 Views
  • 1 replies
  • 0 helpfuls

Function of com.glide.csp.self_script_src_svg

What is the function of the com.glide.csp.self_script_src_svg property, and how can we accurately verify whether the property is working fine?Additionally, what are the implications of enabling/disabling this property

Showing 2 identical RITMS in one Order Guide

Hello, I´m trying to set up an Order Guide.We have 2 Different Questions, which lead to the same RITM. When i build it like this, there is always just one RITM shown. Second Question.. I could do a Workaround with a "General Request", but nobody woul...

xlarge74 by Tera Expert
  • 625 Views
  • 4 replies
  • 0 helpfuls

Resolved! Related list record in should open in only Specific view .

Hello Everyone.  I had created  two related list under case form. whenever user open record from 1st related list it is should be open ACE view only. if user open record form second related list it should open in a ABE View only. how i can achieve th...

UI action - GlideModal

Hello, I'm having some problems with a UI action.The project_change_request form loads no problem I just cant seem to get the fields to auto populate... I also need the parent project record passed to the the other table too in the parent field.Thank...

Community Alums by Community Alums  
  • 640 Views
  • 6 replies
  • 1 helpfuls

How to create a relationship between tow tables

I created a m2m relationship between change and a custom table. I want to display all the changes related to the custom table. How can  I create it. Tried to create it from the m2m record  but pulls only one record.

samadam by Kilo Sage
  • 367 Views
  • 1 replies
  • 0 helpfuls

Manually entered field value overwritten by discovery

Has anyone encountered situations where a value (e.g. location) is set by Discovery, subsequently it is manually changed, and then Discovery overwrites that valueIs it possible to have manual data entry take precedence over automated discovery unless...

ui action

The problem requires creating a UI Action in ServiceNow that automatically updates the status of a record in the vpm_activity_instance table based on changes made to the Achieved Date or Expiration Date fields. The status should be updated according ...

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rognomolta by Tera Contributor
  • 313 Views
  • 1 replies
  • 0 helpfuls

Importing IODC Well Known Configuration Failed

Hi All,I'm trying to create new IODC identity provider but I get the below error:"Importing IODC Well Known Configuration Failed. The OIDC Metadate URL specified either cannot be reached or is invalid".I checked the oidc_provider_configuration tavle ...

How to create ticket from mail

Hi All,I have one requirement where I will have to create Service request from mail.catalog item name - Customer Code Modification kindly let me know how to develop that?Thanks & RegardsKP 

keval3 by Tera Contributor
  • 694 Views
  • 2 replies
  • 1 helpfuls