Hi Community, I was wondering if it's possible to show catalog item variables on a RITM approval form?So, I have the below email that goes out for approval for firewall changes in this example:Clicking the approve link takes them to this form:Is it p...
Hi all,When we first implemented ServiceNow we were under the impression that when an incident goes from a Resolved state to Closed it could no longer be re-opened by the users clicking the link that emails the instance with a subject of "please reop...
FYI the matter in the description which makes this happens is log files : home/revremit/logsedit5/***************************************9887-8795786476-9797.logProcess tree: 1248917/(bin/bash/isr/bin/ftptxn/home************************* etc) if we r...
We recently had a network change that was executed. As a result we had 2 events that were raised due to broken functionality following the change. Is the right thing to do for tracking purposes, to open 1 incident record for each event even through...
I'm having some difficulty creating a Database View for surveys. Below are the requirements, screenshots of the database view I created, and the challenges I'm facing. Requirements:Each survey result per INC is in one row.Each question (from Quest...
HI Team when I create a new Change Request, the system automatically adds additional Cis in the Impacted Services/CIs related list. that are not part of this change. Please see the attached screenshot
Hi All, I have used below email script to add delegate of approver user in cc of notification but the script is not working. (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email,...
Hi Folks,we have several catalog items for access related, now what we want is, whenever access is given to the user, user should be notified stating that your requirement has been completed pls do verify. How can we achieve this ?Looking for your h...
Hi Team, I have to make assignment group (which is mandatory) read only, based on the a choice field and the roles of a user i.e.., I have field named "desk" with 3 choices "it", "hr", "dat entry" and the field will be populated with "it" when the fo...
I am attempting to hide the author or revised by fields globally for any knowledge article. Here's what I've done so far: Hide in Service Portal: Clone the KB Article Page widget and comment out the code that inserts the author information, then edi...
I'm the Knowledge Management team lead. SD agents are using Configurable Workspace UI. The SD manager asked me to put the case template's links in our KBAs so that agents can just click on the link (which we should provide in the KBA) and it should p...
When sending an email through an incident that email should be counted as an 'update' (like when you click the 3 dots and then email.. and open the email box and hit send')I think service now is sending that email as an additional comment and it is l...
I made some changes to the risk assessment based on choices, and it is polluting questions. earlier to making the changes, when the user submits the risk assessment, again he wants to update it, it shows empty.
Hello All,I got an requirment that we need to trigger notification before 60 days of the contract expiry date (Date field).Can anyone help me how to configure this requirment.Regards,Hemanth
HI All, I have Create Custom table 'certificate table' in that table have one button called 'create task'.whenever user click the button auto-matic gentaed the Request task, values automatic takes the certificate table
