Hello Community, I have created custom retire Knowledge workflow.In lower instance , these are working fine ( getting triggered only one , retire button is clicked) but in prod these workflow is automatically triggered although the valid to day is a...
When trying to assign a group with a specific user this user cannot assign any group, and reciving the next message"Part of the query on sys_user_group has been ignored because of insufficient access for 'query_match' operation on sys_user_group.acti...
I created a Business Rule to log state changes in the Additional Comments section when an incident is updated. Business Rule Details:When to Run:When: Before an update is checkedConditions:State is New, In Progress, On Hold, ResolvedOR State is Cance...
Hi all, We have had a re-brand in our area and I want to rename the assignment groups we utilised previously. Can someone help me to understand if I complete the name change, will all of the following naturally update?ReportingWorkflowsCould there be...
Hello All I have an issue with translating the instance to the other language. When I got to Preferences and choose the German language hen instance is still in English, means is not translated. When I choose for example French then instance in trans...
Hi, I have to add around 150 users in a particular assignment group with the help of import set in ServiceNow. Please help me in how to do that with the help of import sets. Thanks and regards, Nikhil
Hello All, Here is the issue we are having. Our Service Desk team creates AD records. Those AD records are then synced into SN and users are created and updated. When a user leaves the company, the AD record will updated to inactive and the user rec...
HiWhen a Non Admin user is commenting on a article, it is not updating the last updated and updated by. The last updated is not getting effected but when Admin user comments on an article the last updated is getting changed. Why?
Hi All, I have reference fields on form where I applied reference qualifier example to show only active users. That is working fine but when I go to List and try to filter records based on that reference field it show me all the users for selection w...
Hi All,We have a MRVS on a catalog form. One variable in mrvs is "type" (select box) which has values A, B, C, D. we need to restrict one entry for type selected. User should enter only one row for A, B, C, D. How can we achieve this? Thanks!
Hello Experts, I want to show users only those standard change templates where their group is owner group! I wish to use the availble for related list given in the standard change template, please guide me on how to achieve this
An INCIDENT TEMPLATE (this is a file, not a table) frequently used by an assignment group was deleted. I don't know how to see the AUDIT TRAIL to find out when it was deleted and who deleted it. Please, how can I find and restore this INCIDENT TEMPLA...
Hi everyone,We’re considering integrating ServiceNow Washington with Microsoft Teams and need to understand the permissions required by the ServiceNow plugin. Specifically, does the plugin request access to private employee chats, or does it only int...
How do you define question set for catalog item templates?
Hi Team, I have below requirement.. there is one custom table call Ldoc in witch there are one field called Milestone with choice list type it is basically works like state field. basically I want to create new field called TAT where I can show the t...
