Client script to Assign Group automatically

[lexdiaz]

Hi community

I want to auto-assign automatically the Assignment Group(Hardware Group) based on the Business Service( hardware) that is selected when a user submit a new incident from the Service Portal

I have another Business Service( software) that when a Incident is submitted, they are assigned automatically to "Software Group", it works fine, but I don't know which script handles this.

So, I created this Client Script I found in the community, but something keeps setting all Incidents to "Software Group", I don't know if I am doing something wrong.

function onSubmit() {

    //Type appropriate comment here, and begin script below

    var bs= g_form.getReference('Hardware', setAssignmentgroup);

function setAssignmentgroup() {

    if (bs)

            g_form.setValue('Hardware group', bs.assignment_group);

}

}

[Shishir Srivast]

Hi Lex,

Small correction in below call back function line, please pass the reference as an argument.

function setAssignmentgroup(bs) { //reference is passed into callback as first arguments

[lexdiaz]

Thanks, my code looks like below, but it isn't still working...

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

    }

var bs= g_form.getReference('business_service', setAssignmentgroup);  

function setAssignmentgroup(bs) {}

}

[Shishir Srivast]

Can you try with.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

          return;

}

var bs= g_form.getReference('business_service', setAssignmentgroup);  

function setAssignmentgroup(bs) {

    if (bs.assignment_group != '')

            g_form.setValue('assignment_group', bs.assignment_group);

}

}

[Harsh Vardhan]

Hi Lex,

If i am not wrong you want to set the assignment group based on your business services.

if i see your script you did not pass the business service field name and assignment group field name.

eg: if you have selected Blackberry as business service then you want to set hardware group. if this is your requirement then please try with script below.

i tested with blackberry business services and assigned hardware group in assignment group field.

you just need to copy the sys_id of business services (blackberry) in my case. and you want to assign some particular assignment group then you also need to copy the sys_id of assignment group.

below screenshot will help you to how will you copy the sys_id of business services and assignment group.

Business service(i tested with blackberry) .

same way you can copy the sysid of your particular assignment group.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

  g_form.setValue('assignment_group','');

          return;

    }

    //Type appropriate comment here, and begin script below

var check= g_form.getValue('business_service');

if(check=='27d3f35cc0a8000b001df42d019a418f') //here sys_id i have for blackberry

{

g_form.setValue('assignment_group','8a5055c9c61122780043563ef53438e3');   //sys_id of hardware group.

}

}

I tested and it works fine at my end .

Hope it will help you

Let me know if you have any further question.

GlideForm (g form) - ServiceNow Wiki

[souren0071]

Please Check if there is any Assignment Rule configured on the incident table. Its under System Policy. This rule always works on the insertion of a record and only one rule with lower order will execute in case of same condition. You can achive this solution by creating a assignement rule as well where you can put conditions, order and   set the assignment group.

Defining Assignment Rules - ServiceNow Wiki

Regards,

Souren