Close Child Incidents without closing Parent incident

[Praveen55]

Hello All,

Am new to Servicenow and trying to explore stuff for daily activities. We come across cases where multiple alerts (incidents) trigger for an issue and have to end up creating a parent and linking others to it. 

While we investigate on the parent incident, have to close the child incidents. I would need your support on this activity

Child incidents can be in any State (new, in progress) but have to close all without closing Parent

Kindly assist

[SanjivMeher]

Sorry. I missed your question.

Try this condition

var inc = new GlideRecord('incident');inc.addQuery('active','true');iinc.addQuery('parent_incident',current.sys_id);inc.query();if (inc.next()) true; else false;

Please mark my response correct if it worked for you

[Praveen55]

Before trying the provided condition, I have mentioned the below for making the UI action visible to certain groups only

gs.getUser().isMemberOf('Group 1') || gs.getUser().isMemberOf('Group 2 ') || gs.getUser().isMemberOf('Group 3') ||  gs.getUser().isMemberOf('Group 4')

How do I add more groups for them to view the UI action and also how can I add the condition provided by you together ?

[SanjivMeher]

I would suggest writing a classless script include and then call it in the condition as showCancel()

function showCancel()

{

if (gs.getUser().isMemberOf('Group 1') || gs.getUser().isMemberOf('Group 2 ') || gs.getUser().isMemberOf('Group 3') ||  gs.getUser().isMemberOf('Group 4'))

{

var inc = new GlideRecord('incident');

inc.addQuery('active','true');

iinc.addQuery('parent_incident',current.sys_id);

inc.query();

if (inc.next())

return true;

}

return false;

}

[Praveen55]

Unfortunately, its not working with the below script

- Its visible to all members whoever is not member of the Group 1

function showCancel()
{
if (gs.getUser().isMemberOf('Group 1'))
{
var inc = new GlideRecord('incident');
inc.addQuery('active','true');
inc.addQuery('parent_incident',current.sys_id);
inc.query();
if (inc.next())
inc.state=6;
inc.close_notes='Closing from parent incident';
inc.update();
}
}

[SanjivMeher]

You were supposed to be creating a script include. And then call the function in condition as showCancel()

function showCancel()

{

if (gs.getUser().isMemberOf('Group 1') || gs.getUser().isMemberOf('Group 2 ') || gs.getUser().isMemberOf('Group 3') ||  gs.getUser().isMemberOf('Group 4'))

{

var inc = new GlideRecord('incident');

inc.addQuery('active','true');

iinc.addQuery('parent_incident',current.sys_id);

inc.query();

if (inc.next())

return true;

}

return false;

}