Closing a major incident

[Venkat122]

Hi All,

As per OOTB Auto Close BR, the major incidents will not be auto close. Do we need to set state to closed as MIM manager?. How OOTB functionality set a major incident's state to Closed after it is resolved?

[Chalan B L]

In the end of the video he will show how the mi are closed ..

If your question answered Mark it correct and helpful so this thread remains unanswered

Regards,

Chalan

[dilee]

Sorted my issue, thank you @Chalan B L 

[dave_edgar]

This link should help you out https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/incident-management/task/close-major-incident.html Please mark correct if this helps

[Venkat122]

Hi,

Thank you, I have checked the same before posting the same. so, major incidents has to be closed manually and auto close will not be applicable?