closing of problem record only when all the problem tasks are closed

[msc]

Hi everyone,

In problem record , problem record will  be closed only  when all the ptasks are closed complete. before the record is closed  then a message should be display please close the ptask .

if we cancel the problem record then all the problem task will  be changed to closed complete auttomatically.

[msc]

HI ankur ,

there is no existing ui action here ,only thing is when problem record get cancel then their  ptasks get marked as closed automatically

[Ankur Bawiskar]

Hi,

then create new UI action Cancel on problem table

Make that UI Action as server side and add the script I shared.

Follow the steps and share us the update

Regards
Ankur

[Ankur Bawiskar]

@msc 

Any update on this?

[msc]

yes its worked but they dont want the ui action they are asking script like if the  state value  is cancel  then problem task can also be automatically closecomplete.

[Ankur Bawiskar]

@msc 

Glad to know that my script worked.

then you would require after update BR on problem table

Condition: State [Changes to] Cancel

Script:

try{
		// your code
		var gr = new GlideRecord("problem_task");
		gr.addQuery("problem", current.getUniqueValue());
		gr.query();
		while(gr.next()) {
			gr.state = 157; // closed
			gr.update();
		}
	}
	catch(ex){
		gs.info(ex);
	}

Regards
Ankur