Hi Community, After a comment is made on a request/incident we send notifications to the assignedto user created user and people in watchlist everything is working fine but once specific user in the watchlist not receiving email notifications. can an...
Hi, I have a field of "Type of Service Request" on service portal and values contain in "Type of Service Request" are: New Web PageNew Web Page ItemWeb Page Content UpdateAsset Upload/UpdateChange of Webpage Layout/DesignChange of Navigation Structur...
Hey All! First of all: Nice to "Meet" you all" I'm looking for an advice / guidance - hopefully this is a good place to post! Scenario: Incident is being created by Service Desk agent - depending on PRIO we defined "In-flight" updates (def. The maxim...
When a case is created using a record producer, we want the name of the producer to be updated in one of the custom field on the case form. @Ankur Bawiskar @Allen Andreas @Sandeep Dutta
Hi experts, I have a requirement where we have a field say Type on a cmdb_ci table. This field is meant to have different choices for different classes. FOr example, for class cmdb_ci_server it has 3 choices- 1. Server 1 2. Server 2 3. Server 3 Cla...
Hello Everyone. I Have a field (B) on my record producer where which is dependent on field A. Now I want to show only unique value in field A. For example on my table field, A contains --> Active store, Active store, Active store, Active store, ACL, ...
Hi team, based on the itil and incident_manager role i want to make field editable on incident form. for example, if user selects the field status = false and qualified = false in the incident form, want to give the permission to edit the field categ...
Its been almost 6 months of implementing Agent Workspace (ITSM) on our environments. Our agents are complaining a lot of issues regarding accessibility (vision) in terms of the font colours and sizes, they were expecting things to be better from Nati...
To begin with, all help is much appreciated. Thank you! I have two description fields 1. HTML type 2. String Type When a user adds content to the HTML description (u_description), I am using the following script to copy the content to the string type...
Hi, I need to execute a Powershell script directly on the MID server (not use the MID server as a proxy and execute Powershell on a different server). What's the easiest way to do this? I planned on triggering the execution through a scheduled job, b...
Hi All, I am trying to default the change interceptor (cards) from the Models default to ALL. I have looked at the interceptors for change and was unable to see where this is set.
How to change lable instead of using configure dictionary on form. I change the lable by configure dictionary and it is affecting for all extended table..so i want to avoid that.. How can I do this? Regards
How to add a filter condition variable/field to a catalog item on portal page?I want to create a catalog form on a service portal, where I need to select source and condition based on source selected. as in the below snap I get options to select one...
The Scenario is When we move the change ticket from new to peer review, need to check if mandatory fields in the change tasks are filled If the mandatory fields of the change tasks are not filled we need throw a error message Is there any prebuilt fu...
Hi, In my user table, I'm seeing multiple records with duplicated. Per existing info, the following fields is going to help to identify the duplicate records. 1. Name, 2. sys_id 3.email. Can you help the script with the help of same Name, Same Email...
