Hi Community, I'm running into an issue with filtering approvals in the approval widget, or from a report on the approval table. When I try to hide a specific catalog item, change requests are also getting filtered out. Report Filter: "Approval fo...
We have a ton of knowledge articles submitted over a year when there was no Knowledge Manager processing submissions What is the best way to retire, or make them inactive/closed out if they were never Published but are not valid now? Do we have to Pu...
What specific role or acl is necessary to visualize this button/link?
Hi All , i want to delete the OOB field called "manager" , but unable to delete that. Please suggest if you have any inputs. Thank you, Shabbir
Hi, Location is not showing in the list of incidents opened as shown below, showing as empty:- But once I open that incident there is a location value populated in it. Can you help me with it?
I have an issue to create similar catalogue items need to be add multiple times in one order guide based on the required numbers Like an example if we have 2 catalogues: 1. Catalogue A a. Priority, Document ID b. Multi Level Variable set S.NoStepsD...
Need to highlight the ticket number for incident and for RITM on the survey question page and this is also need to visible in portal view too.
Hello All, I have a requirement to get the total number of incidents being resolved within 15 minutes of their creation using PA Indicator which will in turn be used in the formula Indicator to calculate further based on needs. I've created the belo...
Hi, I have a requirement to get the records count which was created between start and end date using fix script. It was worked, when I try the below query condition using static way like directly added date and time. var incident = new GlideRecord("i...
I wanna check if "last discovered" date is greater than 30 days of the current date. please help me to rectify below script. will client script applied on database instance class is applicable to all its child classes? i wanna make it applicable to a...
To bring task number link in email body of parent notification . Notification on parent table should be like : TASKXXXXX(On clicking should navigate to this task) has been created for this ticket . Kindly approve. I wrote below mail script and trie...
Hi experts, When a change task is created under a change request, then the assigned to from the change task should be populated in the parent change request in additional assignee list. If multiple change tasks were created under change request all t...
Hello Community, We created a new form for our service portal that uses the INC table. This form has a collector list field labeled "Which room has the problem" to choose a classroom from. How do I make a report to pick up that classroom data that th...
Unable to create user criteria under Available for tab in Catalog Item. Display Name is showing grayed out.
Hello everyone, Please need your help creating a fix script that will change the assignment group from the current one to a different one from the beginning of time, I have been checking scripts but the ones I have found are just to update last year...
