Hello All, This is my Background Script : var incste = new GlideRecord ('incident');incste.addQuery('number','INC002796596');incste.query();gs.log(incste.getRowCount());if(incste.next()){ incste.state=7; incste.autoSysFields(false); incste.setWorkfl...
I tried Test Load in Data Source in 2 of my instance ie one in my company developer instance(CDI) and other on my Personal instance(PDI). Both of them are in Kingston Patch 9 version. When i tried to load test value from XML in my PDI its getting suc...
Does anyone know why the Problem Management Best Practice State Model plugin (introduced by Madrid) can not be activated by existing customers? ---------------- https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/problem-mana...
Dear community, We have implemented LDAP authentication with read-only domain controler. At first, we had the problem that whenever the user tried to log in with the windows credentials the error "Could not find a valid certificate" appeared. After m...
Hi All, I'm trying to loop through some major cmdb tables to replace an existing group with the new group, can anyone please list down the major tables in cmdb such as cmdb_ci, cmdb_rel_ci etc. As when I try to look for the tables related to cmdb, th...
I've been ask to create a Map of Incidents by location. Preferably with the number of Open incidents showing per location. I am still searching the community for answers . . . If you can point me to a How-To guide, I would appreciate it.
Hi All , Can someone help me with this email issue i am unable to resolve . Client asked me to create a new UI Action on Incident form called 'Convert to Task' , Clicking this button will convert a incident to TASK and all fields copied over to Tas...
I have been trying to find how does the 'Communicate workaround' and 'Communicate fix' work in the Problem module in Madrid version. I went through the docs.servicenow.com and found that when we click on communicate workaround link the problem number...
Hello, I have requirements to automatically populate Service Portal Catalog Item List Collector variable based on Select Box variable entry. I created relationship table u_teammate_position_profiles between Teammate Position and Teammate Profile Pos...
Hi, Can any one help me on the below query: If state is 'closed' then make all the fields read-only for all the users except 'admin'.how to achieve the same. Thanks in advance,
Hi All, Issue in Inserting a Record in 'io_set_item' table to create the relationship between hardware Catalog item and Variable Set through Business Rule. When the hardware catalog item is published from related link in the model record, I am tryi...
Mail script:- (function runMailScript(current, template, email, email_action, event) { template.print(current.variables.property_authorization_card.Type+ '\n\n'+"<br/> Property card Details"); })(current, template, email, email_action, event); here...
Hi Community, I have a requirement to show a similar 'add attachment' in catalog item service portal view. when a user clicks on the add attachment it should give option to choose file.I'm sure, I have to create a widget for this task, as I do not...
Hi, I have created a custom table which doesn't extend from any other table. I have a ootb role(ecmdb_admin) which was granted read, created, write and delete to this table. Users with this role is able to perform all actions but they can't see the d...
Hello Community, Need your help to trace an update made by system on five incidents. Its not listed in the history section nor in the activity list of these incidents. Any pointers would be helpful to find what exactly the system has updated. Attachi...
