I want my business rule to run when I click on a particular UI action.

I have a business rule, which must only run when I select "Complete" UI action. How can I make it happen?

How to get contains search without using * in service portal

Hi All, I have reference field on portal. On searching, i want the search to be like a contains search but i do not want to use * for the search, i changed the glide.ui.ref_ac.startswith to false. But it is not working, i tried glide.ui.goto_use_cont...

How to increase the font size of report title added on dashboard?

Hide Choice option of multiple choice variable in service catalog

Hi, I have to hide choice option from multiple choice variable in catalog item but my code is not working,here is my code : function onLoad() { g_form.removeOption('Select Type of request','disable_account'); }    

Bold text in incident work note

How can i make comment enter by user in incident form bold in work note section?

Purpose of SCCM Last run datetime

I need some help understanding how the 'Use last run datetime' option works within the SCCM 2012 v2 Computer Identity Data Source for SCCM imports. We have the following values set: Use last run datetime: enabled Last run datetime: '2018-10-06 01:33:...

Import external data into the Choice Table

I am attempting to load data to the CHOICE table so I can populate one of my drop down fields on my Incident Form. Everything works except the 'Create Excel Template' does not have the Table column(See SS1). When I import, the Table is blank and I ha...

Parsing .eml/.msg email attachments

Hi all, So it's been asked, and answered, whether or not we can parse email attachments that are CSV or Excel file formats. However, we have a business requirement to instead parse .eml or .msg email attachments. The general purpose of this is to par...

"Work note" field in the filter of a report

Hello, How do I get the "Work note" field to appear in the filter of an incident report ? I only see the "Work note list" field. See screenshot. Thanks.

execution order of ritm in a order guide

hi all, i wan to control the execution stages of requested items in service catalog via flow design? can anyone help me. like first will be id creation. after the sctask is set to close complete then laptop request should show , after laptop sctask i...

Error:: Submit canceled due to a script error - please contact your system administrator when an ESS user submit an INC ticket.

Hi All, We upgraded the service now instance from Madrid to Orlando and when an end user(ess) user with no roles try to submit an incident ticket they see an error stating "Submit canceled due to a script error - please contact your system administra...