I am creating an "Approval Group" in my workflow. If the approvers are not approving till 30 minutes, it must be skipped. Please let me know how to do it. there are 3 condition available in this Approval-Group option Approved skipped Rejected. -----...
Hi, one question to the variable type break. I maintained a variable set and a variable with type break and add the variable set to the catalog item. If I call up the catalog item on the service portal, I don't see the line . I checked the order of...
Hello, We have some questions regarding the use of contracts : -On the renewal tab when you check the auto renewal, you have the possibility to select the option (1, 2 or three years). If let's say we check one year, does it mean it is automaticaly r...
Hello Everyone. My requirement is, need to compare with the current date and time with predefined date and time (Filled by user), if the current date and time breached or crossed the predefined date and time need to set the value on a text field 'yes...
How to remove tags <p> This is created for testing </p>. while exporting data to Excel in List view. Description field is HTML field. Please suggest any possible way to remove tags in ServiceNow itself, Not after exporting it to Excel.
Hi (function executeRule(current, previous /*null when async*/ ) {var gp = new GlideRecord('problem');gp.addQuery('sys_id', current.sys_id);gp.query();while (gp.next()) {}var gr = new GlideRecord('incident');gr.addQuery('problem_id', gp.sys_id);gr...
Hi Experts, I am trying to validate some fields using glide ajax but return false is not working alert is working. Could you please help me with this? After validation alert is showing but form gets submitted. function onSubmit() { var ga = new ...
hi @shloke04 I need to give write access to one field of cmdb_ci_hardware table. but parent table ACLs cmdb_ci table are conflicting . I have written acls on cmdb_ci. can you help
Hi, I want to hide the "System" activities from the activity list in the sc_task form for a given group. How this can be achieved? Please refer the attachment for more clarification. I want to hide all these kind of activities from System.
Hi All, I have Asset and requested for fields on the record producer, so Asset field on the asset table , so here my requirement , in the asset field need to display only hardware assets which are assigned to that user selected in the user field ? p...
Hello, What is the difference between Configure Dictionary and UI policy to make field read only and mandatory? --- Thanks & Regards, Shraddha Desai
Hello, How to delete field from Available field in form layout? I created filled but mistakenly I select wrong field type so I want to delete this field so how can I delete from available list? Thanks & Regards Shraddha Desai
Hi All, I am able to produce all fields from table using scripted rest api. What is the code or syntax to fetch some specific columns only? Thanks, Tara
Hi Experts, I am not sure its a expected behavior OR I missed something. In dictionary I used attribute is_searchable_choice=true for choice field it is working fine in native view but not in agent workspace. Not able to search for the field in ag...
Hello, Our on-premise system has an external endpoint for the WebAPI.The external endpoint is equipped with authentication and security.Therefore, we believe that WebAPI integration between our on-premise system and ServiceNow is possible.On the othe...
