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Resolved! Hi All, I need a before query business rule that checks for a group membership of the currently logged-in User and returns some filtered/queried records from the sys_user_group table (having u_hidden value as true)?

Need a before Query business rule which checks for a group membership of the currently logged-in User and returns some filtered records from sys_user_group table having field value Hidden=true.

Resolved! Customizing the Update User MS AD Spoke Action

Has anyone ever Customized the MS AD Spoke Action before? We are attempting to add a couple of attributes to the action. Specifically the description and the employeeID. We were able to modify the Mid Server Script File "ActionUpdateADUser.ps1" and h...

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nick135 by Tera Expert
  • 2336 Views
  • 2 replies
  • 0 helpfuls

Chat average wait time calculation

Hi,  This is my first time implementing the chat functionality in SN.  I have a question around the Business Rule SNC - Chat Queue Average Wait Time  Has anyone built the average wait time business rule to set this based on the calls in the past hour...

Davina by Giga Contributor
  • 8479 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to Update URL in Live Agent Chat Card - Agent Workspace

Hello,  We are using Live Agent Chat without VA. I was wondering if anyone knows of a way to modify the URL to point to our Service Portal vs the platform view after an incident is created and you put the incident number into the chat. By default it ...

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ddiroma by Mega Expert
  • 1326 Views
  • 2 replies
  • 1 helpfuls

Where are dv_ values stored?

We have an ODBC plugin which without going into too much depth pulls data from our instance of ServiceNow to an access database.We've successfully managed to get it to work however, any custom referenced fields we have are coming across as sys_id's. ...

Community Alums by Community Alums  
  • 836 Views
  • 2 replies
  • 1 helpfuls

Collect additional information for catalog item

One of our stakeholders has asked to collect additional information from a third party (eg not the requester or fulfiller) partway through the workflow for a catalog item. The example they gave (although final requirements may vary) was something lik...

Asset import set issue

Hello.   I am having issues with my import sets when using importing assets. Hopefully someone can please give me insight.   My version of SN is Helsinki. The models were already created before import. I imported some laptops using transform map and ...

amber_martin by Kilo Contributor
  • 3630 Views
  • 7 replies
  • 0 helpfuls

How can I use two form views in Agent Workspace?

I have a requirement to allow agents the ability to view records using two different form views in Agent Workspace.  In the standard ui I have two modules that specify which view to use, so that when the record is opened the appropriate form layout a...

edeweese by Tera Contributor
  • 2132 Views
  • 4 replies
  • 0 helpfuls

Service portal reference field pop up fields Read Only

Is possible to make Catalog item variable (reference field) pop up fields as read only? 1. Variable  Name : Incident Type : Reference Reference table : Incident    In Service Portal When user clicks on i icon , I need to make state as read only for I...