Closing Record Producer After Submitting

[Matt Franki]

Currently we have a record producer that opens from a service portal homepage. Upon clicking the Submit button, I would like the newly opened record producer window to close, set the parent (the original Service portal homapge) window as the target, and refresh that page. Any help would be great!

[chirag_bagdai]

Hi Matt,

Can you please clarify that this redirection functionality should work for all requests or specific to one record producer ?

However, for this change you need to you can create custom page which should look similar to "sc_cat_item" page except "SC Catalog Item" widget because you need to use cloned widget.

Or you can clone "SC Catalog Item" widget and replace "SC Catalog Item" widget in "sc_cat_item" page with cloned widget.

Below is the example for one record producer :

You need to clone "SC Catalog Item" widget and start below changes :

1. Server Side:

Add two lines which will check if redirection should be activated or not for one record producer.

Note: Please update   syy_id of record producer in if condition

2. Goto Client controller and add $location in the function argument.

3. Add else if condition as written in below screenshot which will redirect users to homepage.

Let me know in-case of any question.

[Matt Franki]

Just need it for this one record producer. What we are using now is not a widget though. It's a form that a user fills out. Similar to a form that you could create as a UI page but this one is created as a record producer item and editted through the the "Maintain Items" menu under Service Catalog. We don't have time to re-create the entire thing so I was hoping there was a solution using our existing record producer.

[chirag_bagdai]

Thanks Matt,

I think, you need to do modification in Service Portal. May I know how your users will open this record producer in service portal ? like via header menu link ?

[Matt Franki]

From a link in a custom widget.