Resolved! Mulyople Assigned To on Workflow Task
i have a request to have a Catalog Task (from workflow) to have two Assigned To users. Like Additional Assignee
Forum Posts
Resolved! On-call schedule Daylight Saving bug on SOW
In Xanadu on the Service Operations Workspace Schedule I am seeing what appears to be a bug in how the calander is displayed when the Daylight Saving time ends.If I look at the same schedule in the On-Call Schedule page it behaves as expected.However...
Resolved! Incident State not updated
Hi guys, Since when the below BR does not work anymore:+ Before - Update+ Condition: State is In Progress (or any state)+ Script: current.state = '1' (or any state) => This will only update the State NOT the Incident state, that's why it's not captur...
How to Prevent duplicates on cmdb_health_result table using identification rules
I have same names for "Business Service(cmdb_ci_service)" table and "Technical(cmdb_ci_service_technical)" table records. Because of this it is creating duplicate tasks in cmdb_health_result table. But we will be retiring(install_status = Retired) fo...
Resolved! How to display the date and time of another region in an email script
Hi Community. How to display the date and time of a different region in an email script if my ServiceNow server is set to the default U.S. timezone.
Resolved! When user creates problem from an incident form it should auto populate field values
We have created new field called TYPE in the problem form which has two values * proactive*reactiveNow when we create problem from an incident form then it should auto populate with the value "proactive".Suggest some ideas!!
Resolved! Guidance on Applying New SLAs to Historical Incidents in ServiceNow
Hi Team, In our ServiceNow instance, we currently handle P3 and P4 incidents separately, with SLAs set at 2 business days for P3 incidents and 5 business days for P4 incidents. The inflow of P3 incidents is significantly lower compared to P4 incident...
Need help in filtering out duplicate records using query BR
Hi All, Can we filter out duplicate records on basis of user, task and name in database view table using query business rule ? If so please help
Change Variable name in the "Options Section" on Service Portal for a record producer
How to be able to change a Variable name say "Requested for" to "Requested to" in the Options Section on the Service Portal. Appreciate any comments on this. Thanks In Advance!
How to send notification quarterly using flow designer
How can we trigger notification quarterly using flow designer
Survey question mandatory on condition
Hi all,I'm working on a survey and would like to make a question mandatory based on the answer to a previous question. Here’s the setup I’m aiming for:Question 1: "How do you rate the service?" (with answers ranging from 1 to 5)Question 2: "Please gi...
Control who can select given assignment group
Looking for some inspiration: We currently have our ITSM module set up the default way where any ITIL user can assign an Incident to any Assignment group. However, some groups are requesting that we limit who can assign to what groups. Their suggest...
Resolved! How to define shown fields in Related Items
This is my view:This view is on incident table.Version: HelsinkiI have no idea how to config the fields.On the other hand, why does this man have a fancier view than me?How is "add CI relationship" enabled/disabled in "Related Items" formatter
Scheduled Data Collection is showing read only even if there is no protection policy.
Hi Team, Scheduled Data Collection is showing read only even if there is no protection policy. And It is inside a scoped application.What can be other probable cause for this ? Thankyou for loking into this problem !
Error in password rest process
Hello Everyone,I'm facing an issue during the password reset process in ServiceNow. Here’s a quick rundown of the steps leading up to the problem:Step 1: Validating usernameStep 2: Validating email IDStep 3: Sending password reset linkStep 4: Validat...
