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Blackout Schedules

To anyone who has implemented blackout schedules in their company, how have you setup the process around it? Who requests, approves, and creates it? Our dilemma is that we cannot just give the itil_admin or admin (which is required to be able to crea...

Resolved! While clicking the button a confirmation alert box should be displayed with text the form is being submitted with 2 options yes and no

While clicking the button a confirmation alert box should be displayed with text "the form is being submitted" with 2 options yes and no. when yes is selected form should be submitted and when no is selected it should not be submitted and should rema...

Community Alums by Community Alums  
  • 3221 Views
  • 8 replies
  • 3 helpfuls

Prevent Incident resolution if Open Incident Tasks

Hi, I'm looking for some help with my before Business Rule to prevent an Incident being resolved if there are open Incident Tasks. I've done the following so far: When to run: BeforeOrder: 100Update: SelectedFilter Conditions: 'State' 'changes to' 'R...

sndev1099 by Giga Expert
  • 1759 Views
  • 12 replies
  • 0 helpfuls

update all approvals as a single comment

Hi,I want to add all approvals to the additional comments of ritm as a single comment. I tried writing Business rule on sc_req_item with below code. (function executeRule(current, previous /*null when async*/ ) {var gr = new GlideRecord("sysapproval_...

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Community Alums by Community Alums  
  • 320 Views
  • 1 replies
  • 0 helpfuls

Best way(s) to Transfer data between instances

I have a requirement that I need to transfer a company and all of its records (users, user roles, user groups, incidents, changes, audit, attachments, approvals, etc...) from one instance to another. Ideally, it would be nice for the solution to be a...

Community Alums by Community Alums  
  • 2683 Views
  • 6 replies
  • 1 helpfuls

MRVS

I want to add n number  of  rows in MRVS on basis of CI i select in field outside MRVS.How can I add four rows in MRVS without using 'Add'.If the CI selected in the Business application field outside MRVS then I should get all the CI'S with the same ...

Taaha M by Tera Contributor
  • 229 Views
  • 1 replies
  • 0 helpfuls

A Client Script is not working for a particular group

I have created a Client Script and it is working a everyone except for a particular group. Although there is no such condition applied in the group.The Script is to show alert on the top. Could anyone please help me with this issue.

Abhi369 by Tera Contributor
  • 292 Views
  • 2 replies
  • 0 helpfuls