CMDB and SCCM

[Kamel HASNAOUI]

Hello,

I want to integrate SCCM data (hardware characteristics, software...) into the ServiceNow CMDB.

I have the CMDB and ITAM modules of ServiceNow platform.

I can't use Service Graph Connector because I don't have ITOM.

I can't use the SCCM plugin because I don't have HAM and SAM.

How can I import SCCM inventories into ServiceNow without purchasing add-ons (ITOM, HAM...)?

Thank you.

[Nick Fajardo]

The legacy "Integration - Microsoft SCCM *" plugins are free/don't require additional licenses as far as I know. 

These plug into the SCCM database and pull the records from the relevant tables.  Yes, they are deprecated in favor of the service graph connector, but the service graph connector does effectively the same thing as the old integrations.  It just uses some of the newer technologies.

Heck, I just checked the ServiceNow Store, and it looks like the "Service Graph Connector for Microsoft SCCM" doesn't require a subscription either.

Check with your account team for specific plugins, don't just make assumptions, though.

[Kamel HASNAOUI]

Yes I saw that they were available for free on the store but maybe we can only use them if we have ITOM ?

I spoke with my ServiceNow sales representative last week and he told me that you need ITOM to use service graph connnector.

To use the sccm plugin you need SAM.

What do you think ?

[Nick Fajardo]

That's not how store plugins work. Check out certificate management as an example - it show that's it requires a separate license. And no, the SCCM plugins that read from the SCCM databases do not require SAM. They existed before SAM was an actual product. Both of you are getting your products confused. Sure, if you were wanting to connect to SCCM and install or remove software using the existing plugins, then yes, that'd require orchestrator or an integration hub spoke. But you aren't saying anything about that in your post

[maroon_byte]

'Service Graph Connector for Microsoft SCCM' does not require ITOM. We don't have ITOM and have HAM out-of-box and were able to install and configure it for free: https://store.servicenow.com/sn_appstore_store.do#!/store/application/9a2ce8f60f80001067ae409dc4767e6f