Hi all, Currently when we create request, the ticket ticket conversation widget in the portal shows the person who created the ticket. Is possible to change this name to whoever it's eventually assigned to, or remove it completely...? Thanks Ri...
We have a team of about 20 people who are on a team to develop our CMDB.I have presented a list of the tables and the fields for each table, but we need to know more.For many tables, we need to know the purpose and use of the tables. Sure, we can f...
Hi guys, I have an issue where I'm unable to update/change requested for field. I wonder how I can fix that?
Hello! We're currently working on an issue where we have duplicate assets being created within alm_asset. One asset is created via discovery and the other is by our procurement user. We believed we've fixed the issue where discovery was not identifyi...
Need to create an service account and provide read & write access for REST API.
Hi All, Please advise how to convert duration result from second to hh:mm:ss (hours: Minutes: second). On change script- Script include -
Hello All, This is how our "My incident" wideget in the service portal looks like. The following details are displayed: Short descriptionIncident numbersys.update.on In our Service Portal we have 1 request item that we call "Other request" and it is...
How to hide mandatory variable in catalog item. This variable is mandatory in variable set
Users with itil role have the ability to amend user groups and their members. We want to restrict this ability to a certain group of itil users. We have too many users with itil role perhaps, and need to fix that, however need this restriction in the...
Hi, I have been trying to post a multipart form data to a third party REST API using the below link: https://developer.servicenow.com/connect.do#!/share/contents/8774514_multipart_upload_helper?v=1&t=PRODUCT_DETAILS This works fine for one of m...
Hi, I am using getReference on catalog client script and also getting value fine but one of value i am getting is sys id but i want its text value ie display value not sys id . i use getDisplayValue() or display box but nothing is working code look ...
Hi , We have requirement to make the survey link expire for 15 days. but in system it only shows daily, weekly, Monthly. How to configure this survey to expire in 15 days. We also have a trigger condition that the survey will be triggered only when I...
Hi All, I trying to replicate the ticket attachment widget for one of scoped application portal. I could see that attachmentHandlers is being used on OOB ticket attachment widget, when I tried the same on my scoped application widgets, it doesn't see...
Hi All, I want to download attachments in a zip file according to the RITM no associated to it. I don't want to go with ui action option. I tried to use attachment API but couldn't find a way to download the attachments. All i was able to see was m...
Recently I was researching on a method to make translations easier on ServiceNow instead of tranlating each element on my instance. I thought it was time consuming so I wanted to make that easier with a different approach. I came accross with "https:...
