Display image file name for attachment in activity log instead of image
Is it possible to minimize image attachment in activity log instead of having the image take up lot of space in activity log.
Forum Posts
Resolved! Convert Incident into request item
Business requirement1. Convert INC to RITM2. Once converted INC ticket should be cancelled and have reference of RITM.3. INC fields details should be mapped with RITM fields (attached screen shot for mapping fields) ==================================...
Resolved! Update case (parent) ticket status when task (child) is re-assigned
Requirement - When task (child) is re-assigned, case (parent) state should be updated to "In Progress" and comments should be added <task> has been re-assigned from <previous.assignment_group> to <current.assignment_group> Created Business Rule When ...
Floating time zone
Hi, I have a Catalog item for linking Business application to schedule (cmn_schedule) after creating a new Schedule record. In schedule we have -- Floating -- option in time zone as below. Even though I created Time Zone variable in catalog item ...
Hi Community, there is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check
Hi Team, There is an assignment group which is inactive in servicenow yet some incidents got assigned to it which are crossing the incident ageing >20 and >30 days. Could you help me with the reason why this could have happened and what to check for ...
End users are not able to see Additional Comments Field
Hi Team, End users are not able to the additional comments field. In form layout, additional comments field is selected.
Licensing for Approvers and Fulfillers
Hi,I have a question on Servicenow licensing for Approvers and Fulfillers.I understand that an Approver can perform all requester actions and view or modify requests directed to the approver. Approvers have the approver_user role, but no other roles ...
Setting up Priority Matrix for Incident
Hi, Please guide me steps about setting up Priority Matrix for Incident. PFB screenshot attached for your reference. Regards, Arjun.
Update Request Item with Inbound Email Action.
Hi All, I am working on a requirement. An email will be received by vendor (email subject doesn't consists of RE or FWD). The email subject consists of the RITM number as "XXX Quote Confirmation: Quote Ref. RITMnumber [EXTERNAL]". This should updat...
Resolved! Business Stakeholder - what would that user see?
We have a requirement to enable our end users to see, read only, incidents and requests. I was told that could be accomplished with the new 'Business Stakeholder' role in New York and beyond. Before we purchase new licenses for this role, we would ...
Resolved! Process regarding Change management
Hi Iam working on a change process in my recent running project .Actually i need to add a new change in my process There are several processes involved with adding a change type. These processes include managing script includes and workflows ,so how...
Resolved! How to give read access to Sys_Journal_field table?
We want to provide read access to sys_journal_field table. Could you please let me know the steps to provide the same.
Audit log for Knowledge base
How to enable the audit log for knowledge base? Can the audit log capture who read the articles activity? Can the audit log capture who click the URL in the article of knowledge base? Please advise. Thank you.
Resolved! Set all fields read only when state is completed
Hi All, I wrote a UI policy to make all fields read-only when the problem state is completed. But while changing the state only all fields are getting read-only. As per the requirement after saving the form fields should become read-only. Please hel...
Resolved! Incident state can not be changed to "New" after "Assigned to" field was assigned.
Hi I can change the state of an incident from New to In progress and back to New as long as there is no "Assigned to" field set. But after the"Assigned to" field was assigned to a user, I can not change the state of an incident to "New". It automati...
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