Resolved! Service Catalog auto populate a phone number
Hi Team, How can populate the phone number of the logged in user in catalog? Which table must be specified as a reference for the catalog item (variable)? what is best practice? regards,
Forum Posts
How to make a record producer/catalog item public in Service portal
Is there a way to make a record producer or catalog item available to users who doesn't have access to Servicenow? I have used this article - https://hi.service-now.com/kb_view.do?sysparm_article=KB0551300 as a reference, but seems this doesn't work ...
Resolved! How to change incident's state to OnHold when the On hold reason is "Awaiting caller" ?
Hello all, I have the following trouble: When an agent changes the state of an incident to "On Hold" and sets the on hold reason as "Awaiting Caller", then the incident's state is saved as In Progress, as shown below. However, I want the state to be ...
Resolved! Propose Major Incident UI Page Client Script
Good Day, We enabled ServiceNow's major incident plugin and notice that the "Propose Major Incident" functionality brings up a pop-up to update the Business Impact and Work Notes. We have changed this to instead display the Incident Impact and Urgen...
what is the functionality of SNC.KnowledgeHelper().getMostUsefulArticles?
what is the functionality of SNC.KnowledgeHelper().getMostUsefulArticles(most useful articles))? I want to know the use or logic of this "most useful articles". what is the background functionality behind this? and how we can configure a knowledge ar...
Resolved! How to hide the order confirmation popup in service portal for single catalog item
Hello developers, I have requirement to hide the order confirmation popup window in service portal for a single catalog item. For that i cloned the existing widget and applied it new page, here in clone widget client script i added this line at funti...
Resolved! How to create button to download incident record in CSV format (Using GlideDialogue window)
1. create a download button that should appear on the incident form to download the record in CSV format
Email Threading outlook and gmail
Hey everyone,I've come across a problem where a user wants to create a ticket via email, and for all replies to that email via ServiceNow should be stored as a conversation in the email client, I was able to achieve this if we would use the same subj...
What is best practice for resolving duplicate ci's?
Hello ServiceNow Community!I need to create policies & procedures for reconciling duplicate CI's and need some guidance from what others are doing to handle this situations. We are utilizing the CMDB Health functionality within Geneva, but we do not ...
Resolved! Cant post Work Notes
We built a number of new Service Requests, that create RITMs and SCTasks. But for some reason we cant post 'Work Notes' on either the RITM or SCTask. I have looked everywhere i can think of that might prevent being able to post. I can type into th...
Resolved! How to display the date that tickets closed.
I want to know the date that tickets closed. The picture is Problem tickets list of Reports function. I can display "Opened" but there is no "Closed" below. Now, I confirm that "State" is "Closed" and then check "Updated" to know when the tickets clo...
Resolved! Incidents created by particular group members.
Hi, I want all the Incidents which were created by each and every member of the group. i tried some script available on community but still facing issue to get all incident not getting accurate result Thanks in advance
Resolved! MRVS is not working on Portal
MRVS is not working while added the same on catalog item. It throws below error on portal and failing to load SC_Catalog_Item widget. java.lang.NullPointerException: Value in JsonObjects name/value pair cannot be null Failing widget: 'SC Catalog Item...
Resolved! Incidents getting assigned to inactive group
Hi All, I have a record producer which is creating incidents,so it is by default assigning the tickets to assignment group - A (which is already configured ).Now I have made the assignment group- A inactive but also I can see that the tickets are ge...
Email logs are not capturing in activity logs???????
Hi Everyone, 3 email logs are visible in the activity logs but one email is not capturing in email log even though the email log type is "Sent", I am wondering about this weird issue, can anyone tell me the possibilities, why it is not visible in the...
