I have tried many different things to have the Metrics Related List available on different record types, requested items specifically, and also a custom built ADHOC table.1. I've looked at the Metrics relationship and everything looks good there. The...
We have a process where a user is inactivatated in most of our internal systems if they have not completed required training within a specific timefram. The only options open to them are the training system and email. The ask is to have them comp...
I need to set an email notification condition so that the notification is not triggered if the incident was updated by "System". I've tried using "Updated by is not System" but the notification is still being triggered. Any ideas?
Hello, I am creating a new Catalog Item that will include a workflow on the sc_req_item table.I began building the Catalog Item by first creating a new Application such that it can be within a separate application scope.I then noticed that I can't ad...
We recently implemented the support chat function in Fuji. It is working well for us and I wish we'd done it years ago! We're looking towards implementing the newer version of Connect Chat in Geneva.Now that we're in production, we're getting asked i...
Hi All, For some reason I'm not able to find (some) assets in the Asset Table. I see them when I search for them (using the Search field), please see screenshots below.Example: Configuration Item LT-B02885Using the seach field I find the following:I'...
Hi, Is there a feature in ServiceNow where I can run a SQL statement on any table. The reason is I need to verify if the records I added/modified were correctly done in a table. Thanks in advance for any response.
Hello, My custom application has its record producer (a colleague of mine created it). It serves as a registration form for none users. If I click on its Preview Item — the form pops up. Its Top Bar contains two buttons: Back & Attachment (papercli...
Hi All,We are starting ServiceNow trainings for the new team members in our organization.We need KT plan right from the basics, could you all provide me with what all topics are required which needs to be covered in this KT plan for fresher's.Any fee...
I have a form that, in part, uses four related fields to identify where a piece of hardware is located, and what type it is. I've written a client script that will clear all four fields when one (business_unit) is cleared. Script Type = onChangefunct...
Good day!By default, ITIL user can open Problem ticket from an open incident ticket. Is this consider best practice? Should we expect the team to work on an incident and try to meet the SLA by restoring the service? Both will start counting time towa...
Hi Team,Greetings!We have a client who are moving from other ITSM tool to service-now. What questions can be asked in the questionnaire?I just got one question in mind which modules do they want to implement... Any questions, suggestions will be much...
Hi,I am building a daiy checklist using the ServiceNow survey designer, and have come across two (hopefully) minor issues, and I'm not sure if they can be fixed so would love to hear other people's solutions for this.- How do you create a "category" ...
We have setup the SAML - Service Now integration and enabled SSO.Whilst there are no issues with the SSO login, we get the "SAML error message" when the system auto logs out a user due to inactivity.Note that we see the intended logout page when we m...
Hi everyone, I've been taking a look through SN Community to find an answer to this and I'm not sure that I've found out exactly how to go about doing this. We've been running into an issue where our Service Desk would receive calls that multiple ...