I am very green to Service Now. I recently started a company that has Service Now, but they are not using it to its full potential. I have volunteered to own it and improve on how it is currently used. I imagine I will have more questions in ...
this is already created string field for the column, since the string is given sorting is not happeningwhat would be the best solution for this, where sorting should happen. Please help me in solving this.Tried this ---------------Tried Before query,...
I had an interview last week for an entry level ServiceNow Admin Analyst position and they'll be conducting second round interviews shortly. I prepped for the first interview by going through the free six-module, self-paced training videos and refere...
Logic has been written to calculate Days open field where 86400 is seconds for 1 day.where math.floor is rounding off to 209.0How can i remove this 0, what changes should be done in script.Issue Details:I'd like the "Days Open" field to only be integ...
I want to remove the banner image and help search.
Hello Community,I was wondering if there was a better way to export the data in a servicenow instance.I am needing to export data, including relationships, custom variables/variable sets, and subcategories, in preparation to migrate to a new servicen...
Hi There,I would like to make some fields read-only when a change reached the authorized state. This should apply to all users except those in the change managers.i created a ui policy which applies when status is one of (authorized, scheduled, imple...
We are making some changes to the change management function to suit our business processes.We have various stages of approval for changes.At the stage where a change is waiting approval, we would like the approver to be able to modify fields on the ...
I have notifications built around sending a request for change. In the notification, I have it generated from the approval table so that they can approve from an email. I originally set up a notification that is:Table: Approval (sysapproval_appro...
Hey guys, so I have a "Copy Change" Ui Action in the Change Request table and when I click on it it correctly copies the information from the current record into a new record view. The problem is that when I press "Submit" to submit that new and copi...
Dear community, I would like to ask you what is your best practice experience for auto-closure of Incidents in your organizations.An Incident can be open for how long before its assumed for example that the provided solution was accepted? Or you imme...
What's the way to know how many (and who) users are connected to an instance?Any idea?
Hi, How do I ensure that when you open and create a new Incident Task from an Incident ticket, that it inherits the priority from the Incident ticket?Many thanks
I have a requirement in email notification to show the LATEST work notes ONLY if the work notes have been updated. Is there a way to query the updated events directly in the email notification?The mail script I have right now will display the LATEST ...
when you use "configure Dictionary" to make a field read only,is the code running on client side or server side...OR on BOTH SIDES?