We are looking to start using outages in our instance soon. We have always had it enabled, but it's never been used. In this post, I'm talking about unexpected outages. I was wondering what the best practice is on opening an outage. Should it...
Hi,Location based Incident Routing- to achieve this i used System Policy -> Rules -> Assignment i created Assignment Rule in incident form- when ever user or caller -location is " India" or "US" - particular group need to set for that incident.But ...
Hi,i have got a requirement from the customer to identify the assets requested in catalog as part of the bundled.firstly, how can i publish bundles items to catalog.i have created a category called bundle.then i created bundled model from that catego...
Hello,I use the survey designer to configure a survey. In the availability tab i select "specific users". Then i go to save & publish. Mail notification says: click this link to take the survey, but there is no link. Where do i have tu put a link in ...
We've identified 700 machines that are missing a security patch. We've exported the data from the monitoring software into an Excel spreadsheet. Is there a way to import the data into 700 individual Incident records?
I am trying to get my conflict checker to check against already scheduled changes. I know there is an option but since the Planned Start/End Dates are set to Date/Time, a change has to be at the same EXACT time to throw a conflict. Here is what I'm a...
As it is now, our shop is using one schedule for all of our IT maintenance. Regardless of whether the maintenance is on a critical business service or a single cluster node, we have to use the same time blocks to perform the maintenance. The way ...
When a Project task is created, and the Planned End Date is valued, after save it reverts to 1 day into the future from the parent Project's 'Planned Start Date'. If you go back into the Project Task and re-update the field, it saves fine, and upda...
Hi All,Recently we upgraded our instance from Eureka to Helsinki, and we noticed that the Additional Comments field behavior got changed. Now the label "Customer Visible" is not appearing sometimes and sometimes it starts to appear. So could someone ...
Templates are applying using Apply Template option. I could see an message showing that Field modified by Template for the fields which are modified by Template . I want track those Fields. I was able to get the Template name which has applied but ...
I am working on integration part and i have to migrate data from remedy to service now.Could someone please guide me what is the best practice to migrate the data.what all challenges will i be facing while migration will take place.As i am new to thi...
Hi AllBeen reading up about the new SLA condition rules functionality, has anyone done much on this?We have an OLA that is created on Incident create, this waits for someone to assign the ticket to a person, once this is met this fires another OLA wi...
We recently upgraded to Geneva Patch 3 and started having issues with our SAML SSO. We upgraded to Mult-Provider SSO and are still unable to single sign on when going directly to https://instancename.service-now.com however if we navigate to https:...
Hi All,How to get CI service owner and requester's manager as approvers in workflow approval activity for a catalog Item.Catalog Item has application variable which captures CI's and employee variable for requester.If CI's service owner is missin...
Hi,I am currently in the process of setting up our Assets within Service-now, I have set it up so that the as required the Asset will have a warranty expiration date. I am looking at setting up email notifications when the expiry is in the next 30 da...