CMDB setup

[Money]

Hello everyone.
I am looking for some opinions in setting up a CMDB. Is there anyone that is sticking to more of the out of box Service-Now configuration? Is there anyone that has experienced a custom CMDB where you have created from scratch?

We are leaning towards a custom CMDB for various reason. We are looking to map out our items by different class levels and we are not looking to house those levels on different tables. For example, a CI's Hardware classification would be a level 1. From there that same CI's classification of the type of hardware would be level 2. For example, computer. We are looking to possibly go down 4 levels and not have to worry about there being separate tables (for instance hardware and computer). Just some thoughts or experiences regarding the CMDB...

[diabloooo]

But how do you solve this: "I need to create a wsdl to be used by BMC Atrium so that they can pull all the values needed in a single wsdl. Rather than creating wsdl for each CI Type [integration]."?

[Gabe1]

Makes sense.   Not sure why there would be a single WSDL for all CI's in detail.   Typically if class specific details are required for an integration then a WSDL per class would be utilized.   If the integration was only looking to pull general Ci data (e.g. CI name, class) then it could make sense to integrate at the root cmdb_ci table level.

While ServiceNow technically can do the integration either way, it would most likely take as much if not more effort to mash 150+ classes into a single table as it would to create a WSDL per class.   A WSDL per class would also be cleaner and easier to maintain.

[diabloooo]

Agreed.