collaboration menu is missing

[venkata satish]

I need to configure connect in service portal. for that I need to create queue under Collaboration -> administration -> queues.

collaboration menu is missing in my instance. Please let me know what is the issue.

Plugins activated are below

[robinsamberg]

Same situation here.  

Using Madrid, on our non-prod instance.  Collaboration + all Connect plugins are active.  The Collaboration module is not present on the instance.  I have admin role.  All I see on the instance is "collaborate", but not "Collaboration".  

Wondering if there's something that needs to be changed with regard to legacy chat vs. support chat

[VShine]

did anyone figured this out? I am in the same boat.

[Jim12]

I had got same problem in my Orlando version.

Then I have installed Collboration plugin and it worked for me

[VShine]

can you check if "glide.connect.support.enabled" system property is set to "True"?

[simonpullen]

If you are looking for the collaboration application menu, this comes from another plugin: Glide Conversation Server (com.glide.cs)

If that is installed you should see the collaboration menu.