Column search functionality not working properly

[Sonu Parab]

Hi All,
1] We have Special Handling notes table. On list view we have one column called 'Related Record' and it is a reference to the  Account table.

2] The issue is when we try to search any account name e.g. *XYX_account_name from list, it didn't return any result.It shows no records.but records are present for this account.

What will be the reason and how to fix this.

Any and all help greatly appreciated!

[Hemant Goldar]

Hi @Sonu Parab,

This is a known issue.

please find the post below for reference 

https://www.servicenow.com/community/now-platform-forum/search-options-for-document-id-field-type-in... 

I hope this helps!

Regards,

Hemant 

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[Sonu Parab]

Hi @Hemant Goldar , Thank you for the response.

 I can search through sys id but want to confirm if there is any other user-friendly way to fix this

Thank you

[Hemant Goldar]

@Sonu Parab It's the Tool behavior, So I don't think we have any other option to search it through the string.

I hope this helps!

Regards,

Hemant 

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